Emotive Voice Streams
Conversations run business. That’s because they’re the voice of your staff and customers – the ones driving your business.
We have some knowledge to share
A conversation is more than just words, it’s a human connection. Within every single connection is a complex and invaluable collection of data, which when unlocked can unleash a wealth of insights about your customers and staff. With this information you can do a lot. You can listen better and understand both sides of a conversation, turning everyday interactions into valued relationships.
Say hello to Emotive Voice Streams™. EVS™ are rich data sets derived from audio sources helping you to understand more about the conversations within your business. EVS™ transforms audio into rich emotive text unlocking data that couldn’t be unlocked before. The technology is smart. It gleans important information from every utterance, surfacing emotive weight and relevance, accurately pinpointing sentiment and emotion inextricably linked to specific words, phrases and entire conversations.
A world of colour
We call this data coloured words. Coloured words represent the broad spectrum of human sentiment and emotion that is present in all conversations. Within the data streams, coloured words identify and categorise the emotive reality of what your staff, customers and everyone in between are actually saying, meaning and feeling.
EVS™ is the science of conversations, dissecting them to extract precious actionable value and important insights to help businesses really listen better.
EVS™ helps you create real focus: understand your customers, empower your staff and protect your business. Go beyond sampling, understand every conversation, so you can alter the future now.