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Tune into the emotional tone of every conversation.

Why

Emotive Voice Streams™ was created with clearly defined purposes in mind. This way we help businesses more effectively, quickly and smartly. We work with the knowledge that businesses put customers first, and the way technology can help with that is by creating services which fine-tune internal mechanisms so that all customer journeys run smoothly. Our technology focuses on three key areas of consideration:

Connect

  • Higher visibility of trends / patterns
  • Richer propensity models
  • Churn
  • Next best offer
  • Deeper customer profiling and behavioural profiling
  • Customer lifecycle

Enhance

  • Validate CX Suite, customer satisfaction and Net Promoter Score (NPS)
  • Call monitoring
  • Behavioural routing
  • Early intervention for First Call Resolution
  • Enhance training and collaboration

Comply

  • Script adherence
  • Fraud detection
  • Forensic Auditing
  • IP leakage
  • Process monitoring
  • PCI Compliance & Monitoring

Additionally, Emotive Voice Stream™ has capabilities and purpose which can also assist original equipment manufacturers. The benefits include:

  • Leveraging behavioural characteristics
  • Creating a new data source
  • Tapping voice
  • Telco
  • IP Telephony
  • Artificial Intelligence
  • Virtual Assistance