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Call Journey helps you to listen better

Fraud Detection

While there is no fool proof method for completely preventing fraud, the risk can be reduced. Currently, processes for fraud investigations are time-consuming, manual, sample based and generally after the fact. EVS™ casts a wide net to capture all business conversations and add them to the investigative mix, simplifying and expediating processes. Add another layer to the investigative process, monitoring recorded conversations to provide a more expansive view of the business.

How EVS™ Helps Fraud Detection:

Analyse populations, not just a sample. EVS™ takes a population view of your audience, identifying relevant speakers.

Identify fraudulent factors: verify red flags, pinpoint specific phenomena which has occurred before, during or after a fraudulent incident.

Multi-speaker analysis: real holistic view of telephone conversations.

Biometric identification: EVS™ applies an added layer of security to traditional biometric identification systems, accounting for more security and higher accuracy.

Key phrase, keyword identification: EVS™ is more than speech to text. It identifies lexical and syntactical patterns in conversation – link associations, group suspects.

Rapid transcriptions: all text from speech include emotional markers, coloured words separate emotions and sentiment for clarity.

Real-time or batched capability: program EVS™ to work effectively in real-time or after the fact.

Want to know more about how EVS™ can help with Fraud Detection? Get in touch.