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Conversations into understanding.

Author Insights for Call Journey

Call Journey and Genesys Partnership

6 March 2018 -

Call Journey and Genesys partner up to transform customer experience with conversation analytics.   A new partnership between Call Journey and Genesys is set to revolutionise the way businesses gather and assess insights from call recordings.   The partnership allows customers of Genesys to access Call Journey’s powerful speech analytics engine – Emotive Voice Streams (EVS) via the newly opened AppFoundry platform.  Call […]

Talk ain’t cheap. How to effectively mine customer feedback in 2018.

15 February 2018 -

Feedback is precious and is fast becoming a rare commodity. Customers are reluctant to answer surveys, yet the need for high-quality customer feedback is growing. Is it time for a change in mining techniques? Customers are less loyal and busier than ever. They consider anything more complicated than an NPS rating a nuisance, and will […]

How to Implement Speech Analytics – Actionable Tips from Top Industry Experts

25 October 2017 -

These tips on how to implement Speech Analytics will help you plan your onboarding better and utilize the new solution to its fullest. “How to implement speech analytics” is one of the question we wished we were asked more often! However, currently the focus is still on technology itself; the issues of security, speed or […]

Call Journey Welcomes Peter Thomson, Chief Commerical Officer

27 March 2015 -

Communications Day, along with Call Journey is excited to announce the appointment of our new Chief Commercial Officer Peter Thomson. Having Peter on board is integral to the company’s growth. Welcome aboard, Peter!

The Art of Possible

19 September 2014 -

September 10 marked the 2nd installment of our discussion events for EVS™. We had a fantastic turnout, with executives from a range of industries including media and communications, government and public sector, insurance, retail and business services. Again in conjunction with Matchboard, and Anita Bowtell, Director of AusContact, our event was held at Arts Centre Melbourne’s Amcor Lounge. […]

Stand on the Shoulders of Giants

15 June 2014 -

Connect, Enhance, Comply. Listen Better with Call Journey’s Emotive Voice Streams™ How far into your business can you see? At Call Journey we developed Emotive Voice Streams™ (EVS™) to identify crucial business insights from all captured conversational speech that occurs anytime, between anyone, in any organisation. What does that mean? When it comes to data, […]