Call Journey and Genesys partner up to transform customer experience with conversation analytics. A new partnership between Call Journey and Genesys is set to revolutionise the way businesses gather and assess insights from call recordings. The partnership allows customers of Genesys to access Call Journey’s powerful speech analytics engine – Emotive Voice Streams (EVS) via the newly opened AppFoundry platform. Call […]
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Feedback is precious and is fast becoming a rare commodity. Customers are reluctant to answer surveys, yet the need for high-quality customer feedback is growing. Is it time for a change in mining techniques? Customers are less loyal and busier than ever. They consider anything more complicated than an NPS rating a nuisance, and will […]
These tips on how to implement Speech Analytics will help you plan your onboarding better and utilize the new solution to its fullest. “How to implement speech analytics” is one of the question we wished we were asked more often! However, currently the focus is still on technology itself; the issues of security, speed or […]
Communications Day, along with Call Journey is excited to announce the appointment of our new Chief Commercial Officer Peter Thomson. Having Peter on board is integral to the company’s growth. Welcome aboard, Peter!
September 10 marked the 2nd installment of our discussion events for EVS™. We had a fantastic turnout, with executives from a range of industries including media and communications, government and public sector, insurance, retail and business services. Again in conjunction with Matchboard, and Anita Bowtell, Director of AusContact, our event was held at Arts Centre Melbourne’s Amcor Lounge. […]
Connect, Enhance, Comply. Listen Better with Call Journey’s Emotive Voice Streams™ How far into your business can you see? At Call Journey we developed Emotive Voice Streams™ (EVS™) to identify crucial business insights from all captured conversational speech that occurs anytime, between anyone, in any organisation. What does that mean? When it comes to data, […]