October 25, 2018

How to Implement Speech Analytics – Actionable Tips from Top Industry Experts

These tips on how to implement Speech Analytics will help you plan your onboarding better and utilize the new solution to its fullest. “How to implement […]
October 25, 2018

Talk ain’t cheap. How to effectively mine customer feedback in 2018.

Feedback is precious and is fast becoming a rare commodity. Customers are reluctant to answer surveys, yet the need for high-quality customer feedback is growing. Is […]
October 20, 2018

AVDS & Call Journey Partner Up to Supercharge Business Performance Using Customer Insights

Houston, TX, July 26, 2018: AVDS (Automated Voice & Data Solutions), a leader in contact center communications solutions, announced today its partnership with Call Journey, a leading […]
October 20, 2018

Call Journey and Genesys Partnership

Call Journey and Genesys partner up to transform customer experience with conversation analytics.   A new partnership between Call Journey and Genesys is set to revolutionise the way businesses gather and […]