CONVERSATION ANALYTICS FOR THE PRIVATE SECTOR

Significantly enhanced customer and employee insights that drive businesses forward

The use of AI and conversational data is important during these times to gain significantly enhanced insights between Customers and Employees. This is significant to all the phases the organizations will undergo to cope and face the “new norm” and “UN”usual business structure.

> Watch the thought-leadership video here

Explore the benefits of Conversation Analytics for the different industries under the private sector

Banks, Lenders & Credit Unions

Acquire, retain, and grow members by understanding them in a much deeper way than current.

Insurance

Manage climate and macroeconomic risks.

Retail

Ensure brand loyalty and enhance customer experience with Conversation Analytics

Telecommunications

Easily sift through large volumes of voice data to get rich, actionable customer insights.

Utilities

Add voice data to the Utility sector to provide exceptional CX

Watch: Food for Thought from our Key Strategic Partners

Chandra Stevens

Global Director, Emerging Solutions for Data and AI at Microsoft

Watch: Chandra explains how to utilize Conversation Analytics to get a holistic view of customers and employees

Habib Heydarian

Principal Program Manager at Microsoft

Watch: Habib details how voice data is the key to understanding customer and employee journeys better

Tom Yang

Global Sales Director, Dynamic Customer Service at Microsoft

Watch: Tom discusses how Call Journey technology complements the Microsoft Ecosystem

Discover How to Transform Calls into Useful Feedbacks in 3 Ways!

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Other Benefits of Adding Conversation Analytics by Industry

Financial Services

Improved risk management and compliance processes, saving over $7.7m in fines

Telecommunications

Removed manual call review processes leading to 80% reduction in quality monitoring costs

Utilities

Spot verbal trends that lead to a sale, leading to a 25% increase in conversions

Travel

Improved sales offering and customer profiling by getting deeper insights into customer journey, leading to 20% increased customer satisfaction.

Consumer Goods

15% increase in NPS and significantly enhance insights over and above post-call surveys, verbatims, and market research

Manufacturing

Discover the drivers and trends behind longer call time, reducing average handle time by 80 seconds