CONVERSATION ANALYTICS FOR THE PUBLIC SECTOR
Harnessing crucial citizens, constituents and employee insights to drive business performance
Promote citizen well-being, influence positive societal change and enhance government services by gaining a deeper understanding of customer journeys, especially in times of crisis.
Explore the benefits of Conversation Analytics for the different industries under the public sector
Watch: Food for Thought from our Key Strategic Partners
Other Benefits of Adding Conversation Analytics by Industry
Improved risk management and compliance processes, saving over $7.7m in fines
Removed manual call review processes leading to 80% reduction in quality monitoring costs
Spot verbal trends that lead to a sale, leading to a 25% increase in conversions
Improved sales offering and customer profiling by getting deeper insights into customer journey, leading to 20% increased customer satisfaction.
15% increase in NPS and significantly enhance insights over and above post-call surveys, verbatims, and market research
Discover the drivers and trends behind longer call time, reducing average handle time by 80 seconds