CONVERSATION ANALYTICS FOR THE PUBLIC SECTOR

Harnessing crucial citizens, constituents and employee insights to drive business performance

Promote citizen well-being, influence positive societal change and enhance government services by gaining a deeper understanding of customer journeys, especially in times of crisis.

> Watch the thought-leadership video here

Explore the benefits of Conversation Analytics for the different industries under the public sector

Education

Better understand student and faculty with voice data

Healthcare

Provide a more personalized patient journey with Conversation Analytics

Government

Improve citizens and constituents insights with Conversation Analytics

Local Council

Get a more holistic view of your citizens to better promote their well-being and influence positive societal change

Watch: Food for Thought from our Key Strategic Partners

Chandra Stevens

Global Director, Emerging Solutions for Data and AI at Microsoft

Watch: Chandra shares how citizens' insights can help organizations navigate through the new normal with Conversation Analytics.

Tom Yang

Global Sales Director, Dynamic Customer Service at Microsoft

Watch: Tom discusses how Call Journey technology complements the Microsoft Ecosystem

Habib Heydarian

Principal Program Manager at Microsoft

Watch: Habib details how voice data is the key to understanding customer and employee journeys better

Discover How to Transform Calls into Useful Feedbacks in 3 Ways!

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Other Benefits of Adding Conversation Analytics by Industry

Financial Services

Improved risk management and compliance processes, saving over $7.7m in fines

Telecommunications

Removed manual call review processes leading to 80% reduction in quality monitoring costs

Utilities

Spot verbal trends that lead to a sale, leading to a 25% increase in conversions

Travel

Improved sales offering and customer profiling by getting deeper insights into customer journey, leading to 20% increased customer satisfaction.

Consumer Goods

15% increase in NPS and significantly enhance insights over and above post-call surveys, verbatims, and market research

Manufacturing

Discover the drivers and trends behind longer call time, reducing average handle time by 80 seconds