September 5, 2019
Call Journey AI meets HI unsplash

A.I. meets H.I.: Driving Growth and Improving Customer Experience

Conversation Analytics deploys the latest in AI for businesses to have deeper understanding of customers and drive a more personalized journey, enabling growth and improving Customer […]
August 5, 2019

Beyond business-as-usual: improving CX through a more robust data security and privacy

With customer privacy and data security as its top priority, Call Journey, the market-leading Conversation Analytics provider, takes a further leading position on data security, setting […]
July 26, 2019
Call Journey and nGUVU Partnership

Call Journey and nGUVU to change business landscape with innovative gamification technology

nGUVU integrates Conversation Analytics with advanced gamification technology to drive employee engagement, intrinsic motivation, and performance nGUVU is the global leader in contact center employee engagement. […]
July 23, 2019
Call Journey at G-Summit Melbourne

Call Journey presents disruptive innovations in AI and analytics at the Genesys G-Summit Melbourne

Paul Humphrey, Call Journey CEO, showcases the power of voice data at one of Australia’s largest gathering of visionaries, partners and leaders in technology From back-to-back […]