October 25, 2018

Talk ain’t cheap. How to effectively mine customer feedback in 2018.

Feedback is precious and is fast becoming a rare commodity. Customers are reluctant to answer surveys, yet the need for high-quality customer feedback is growing. Is […]
October 20, 2018

AVDS & Call Journey Partner Up to Supercharge Business Performance Using Customer Insights

Houston, TX, July 26, 2018: AVDS (Automated Voice & Data Solutions), a leader in contact center communications solutions, announced today its partnership with Call Journey, a leading […]
October 20, 2018

Call Journey and Genesys Partnership

Call Journey and Genesys partner up to transform customer experience with conversation analytics.   A new partnership between Call Journey and Genesys is set to revolutionise the way businesses gather and […]
October 20, 2018

Your Customers Are Talking, But Are You Listening?

Businesses are now improving their business performance by utilizing conversation analytics as a way to tap into insights from everyday customer telephone interactions. This post was […]