Melbourne, VIC, April 2021 – Call Journey, a leading global-provider of Interaction Analytics, announced today that it has successfully completed Type 2 Service Organization Control (SOC) 2 with the services of PWC, a leading international audit firm. This major milestone in security compliance cements Call Journey’s commitment to the level of trust and care it provides to customers across the globe.
“Meeting and exceeding the highest level of security standards have always been our top priority. Today, we can formalise our ongoing commitment through our SOC 2 Type 2 attestation,” said Paul Humphrey, Call Journey CEO and co-founder. “This attestation provides our customers and partners with external, independently assessed recognition and confidence in our ability to safeguard and secure their most sensitive data.”
The rigorous SOC 2 audit produced an attestation report that examined controls over systemic security, confidentiality, privacy and process integrity. The successful completion of Call Journey’s SOC 2 Type 2 audit verifies that Call Journey’s systems and processes are operating effectively and adhere to the strictest global, industry-recognised security standards.
About Call Journey
Call Journey’s mission is to use Interactive AI to deepen and enrich the way that organisations understand their customers and people.
VoiceAI captures and analyses each and every interaction to produce nuanced insights in a simple, searchable and actionable format, helping organisations improve their customer experience, business performance, risk management and compliance.
Call Journey’s passionate interaction experts have combined the best of Natural Language Processing and Artificial Intelligence to create an industry-leading analytics ecosystem that does all the heavy lifting for you. Using this technology to cut right to the core of interactions, Call Journey’s VoiceAI is already helping organisations find answers to some of their biggest challenges and take their business outcomes to the next level.