The partnership allows customers of Genesys to access Call Journey’s powerful speech analytics engine – Emotive Voice Streams (EVS) via the newly opened AppFoundry platform.
Call Journey has one of the fastest AI-based speech processing engines on the market, transcribing large volumes of audio recordings into text with industry leading accuracy. The engine supports multiple language models including English (US, UK, Australian, NZ), French Canadian and Spanish.
In order to be recognized as a Genesys partner, Call Journey underwent a rigorous process to ensure the technology can meet the needs of customers, regardless of where they are in their journey to customer experience excellence.
“We’re very excited by the partnership. This will enable customers of Genesys to harness powerful insights from voice data.”, said Paul Humphrey, Call Journey’s CEO. “Through this partnership, Genesys is able to provide additional value to their customers – allowing them to make data-driven decisions based on actual conversations happening in the business.”
Australian grown, Call Journey has operations across North America, Asia Pacific and will be expanding into Europe later in 2018. The integrated solution will be showcased at Enterprise Connect in Orlando; CX18 Nashville; the Chief Customer Officer Conference in Melbourne; and CCW Las Vegas. Call Journey is available as a bundled offering for PureCloud, with PureConnect and PureEngage to follow shortly. Find out more on Genesys PureCloud.
Call Journey helps businesses to listen better. Their conversation analytics engine enables companies to transforms customer experience using insights from voice data. Call Journey is one of the most flexible solutions on the market, available via the cloud or on-premise.
Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.