Call Journey to Unveil Jam-packed 2020 Roadmap at Genesys Global Kickoff

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Call Journey to Unveil Jam-packed 2020 Roadmap at Genesys Global Kickoff

Call Journey at Genesys Global Kickoff

Armed with an exciting and jam-packed roadmap for 2020, Call Journey, thought leader in Conversation Analytics space and a Genesys’ global speech analytics partner, is set to participate in the upcoming Genesys Global Kickoff, happening in January, 2020 at the Gaylord Palms Resorts and Convention Center in Orlando.

The Global Kickoff is an annual gathering of some of the world’s most accomplished professionals, industry experts and Genesys employees from across different regions of the globe. Hosted by Genesys, the global leader in omnichannel customer experience and contact center solutions, the event provides a venue for these individuals to learn and exchange insights, strategies, tools and knowledge to deliver better and more improved CX, products, and services to customers and prospects.

“It is always exciting to meet friends and acquaintances, old and new, in events spearheaded by Genesys,” said Call Journey CEO Paul Humphrey. “There is so much to learn. Plus, we also can’t wait to announce the great plans we have for 2020, as we continue to expand and grow as a company focused on customer and staff improvement.”

Along with Humphrey, Call Journey Vice President for Sales in North America Brett Marsh, APAC Customer Success Manager Katrina Humphrey, and APAC Regional Director Timothy Taylor will also participate in the event. The Call Journey team has exciting news to share including its upcoming key strategic partnership with a tech giant, a long-awaited product launch and ground-breaking innovations that present amazing opportunities for the sales team and their customers.

Together, Genesys and Call Journey provide a secure and efficient solution to gather insights from voice-based resources. Call Journey’s Conversation Analytics technology, Emotive Voice Streams (EVS™), is one of the most flexible solutions in the market, available via cloud or on-premise. It transcribes large volumes of audio recordings stored by Genesys into text and feeds information straight into the platform chosen by the user, offering a secure way of streamlining data discovery.

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About Genesys

Genesys powers more than 25 billion of the world’s customer experiences every year. And top-industry analysts agree Genesys is the only leader in both cloud and on-premises customer experience solutions. Great customer experience drives excellent business outcomes. More than 11,000 companies in over 100 countries trust Genesys. That’s how we became the industry’s #1 customer experience platform. Helping companies deliver seamless omnichannel customer journeys and build lasting relationships is what we do. From marketing to sales, to service—make every moment count. For more information, visit

Merryl Cepe
Merryl Cepe
Merryl is currently the PR and Content Marketing Specialist at Call Journey. She's a couch potato and loves to sleep, eat and watch sloppy Kdramas. She loves each of her 6 dogs equally, if only they would take baths regularly.

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