Call Journey presents disruptive innovations in AI and analytics at the Genesys G-Summit Melbourne

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Call Journey presents disruptive innovations in AI and analytics at the Genesys G-Summit Melbourne

Call Journey at G-Summit Melbourne

Paul Humphrey, Call Journey CEO, showcases the power of voice data at one of Australia’s largest gathering of visionaries, partners and leaders in technology

From back-to-back conferences and events in the United States, Call Journey, the innovator in Conversation Analytics, heads back home to Australia to attend the Genesys G-Summit which will be held at the Grand Hyatt Melbourne on July 30-31, 2019.

Hosted by Genesys, the global leader in omnichannel customer experience and contact center solutions, G-Summit brings together Australia’s top visionaries, partners and leaders in technology to discuss emerging technologies for the future of CX and share insights on how to make every moment count for every customer, agent and business.

As the primary sponsor of the G-Summit Melbourne, Call Journey’s CEO, Paul Humphrey will lead one of the sessions entitled, “Level-up your CX with disruptive innovations in AI”. In his talk, Humphrey is set to discuss how to evolve one’s omnichannel strategy with the latest innovation in voice data technology; connect customer-facing CX improvements to back-end systems; understand what customers are really saying beyond products and services; and find “niches” to create new value propositions for customers.

Humphrey said, “It’s our second year here. I look forward to Genesys G-Summit Melbourne every year.  It’s a great venue for like-minded individuals and experts to gain ideas, tools, and techniques to level up our Customer Experience. Our team is proud and excited to showcase our technology, as well as meet friends, old and new, who share our interest and enthusiasm for the latest developments in AI and solutions in improving CX.”

Together, Genesys and Call Journey provide a secure and efficient solution to gather insights from voice-based resources. Call Journey’s Conversation Analytics technology, Emotive Voice Streams (EVS™), is one of the most flexible solutions in the market, available via cloud or on-premise. It transcribes large volumes of audio recordings stored by Genesys into text and feeds information straight into the platform chosen by the user, offering a secure way of streamlining data discovery.

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About Call Journey

Call Journey is a Global Speech Analytics Partner of Genesys. We are all about Voice data. We help businesses achieve a complete customer view by integrating Voice into the Enterprise data mix. Our speech experts bring together Natural Language Processing and Artificial Intelligence to create the best-of-breed speech analytics engine in the market. Using this engine to harness the power of voice data, we are helping organizations find answers to some of their biggest challenges, delivering insights that directly impact customer experience, revenue, and compliance.

About Genesys

Genesys powers more than 25 billion of the world’s customer experiences every year. And top-industry analysts agree: Genesys is the only leader in both cloud and on-premises customer experience solutions. Great customer experience drives excellent business outcomes. More than 11,000 companies in over 100 countries trust Genesys. That’s how we became the industry’s #1 customer experience platform. Helping companies deliver seamless omnichannel customer journeys and build lasting relationships is what we do. From marketing to sales, to service—make every moment count. For more information, visit

Merryl Cepe
Merryl Cepe
Merryl is currently the PR and Content Marketing Specialist at Call Journey. She's a couch potato and loves to sleep, eat and watch sloppy Kdramas. She loves each of her 6 dogs equally, if only they would take baths regularly.

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