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Call Journey at Xperience19

Call Journey at Xperience19

Xperience19: the biggest customer event of the year!

As Genesys’ global speech analytics partner, Call Journey, the leading pioneer in Conversation Analytics, is one of the proud sponsors in Xperience19!

A signature event of Genesys, the global leader in omnichannel customer experience and contact center solutions, Xperience19 unites experts from different industries who share the same commitment to providing remarkable experiences to customers. It serves as a great opportunity to learn about the latest industry trends, best practices and ways to maximize ROI of one’s Genesys solution.

Conversation Analytics and Customer Experience

Genesys and Call Journey have partnered up to provide a secure and efficient solution to gather insights from voice-based resources. Genesys will be able to add value to their existing customers by allowing them to analyze their phone recordings without leaving the Genesys ecosystem & assuring data sovereignty requirements. Call Journey’s AI-based Conversation Analytics engine, EVS™ (Emotive Voice Streams) transcribes large volumes of audio recordings stored by Genesys into text and feeds information straight into the platform chosen by the user, offering a secure way of streamlining data discovery.

Discover the power of voice data #Xpr19

Voice Data lets you mine actionable insights that can help transform your business. Information collected by the conversation analytics engines is grouped and assessed, providing information about a wide range of areas and allowing users to:

  • Improve Sales Performance
  • Find the drivers behind the Net Promoter Score
  • Map Customer Journeys
  • Automate Compliance and Adherence
  • Reduce Customer Churn
  • Decrease Workforce Attrition
  • Automate Quality Assurance

FREE Discovery Call and an exciting trip down under

Visit our booth at B23. Sign up for a no-obligation FREE 30-minute Discovery Call for a chance to win US $2,500 Travel Voucher. During the call, we’d like to learn more about your business. We can also share with you some insights on how businesses utilizing Conversation Analytics are significantly outperforming others.

For more information, visit

We are all about Voice data. We help businesses achieve a complete customer view by integrating Voice into the Enterprise data mix.

Our speech experts bring together Natural Language Processing and Artificial Intelligence to create the best-of-breed speech analytics engine in the market. Using this engine to harness the power of voice data, we are helping organizations find answers to some of their biggest challenges, delivering insights that directly impact customer experience, business performance, and compliance.

About Genesys

 Genesys powers 25 billion of the world’s best customer experiences each year. Combining the best of technology and human ingenuity,

Genesys builds solutions that mirror natural communication. Its industry-leading solutions foster true omnichannel engagement, performing equally well across all channels either via cloud and on-premise.

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