Unlock the power of voice data and transform your organization with AI-Powered Intelligence

• How important analyzing phone calls is to your business, enabling you to understand and literally listen to your customers better

• How Conversation Analytics can help:

Automate Quality Assurance
Improve Compliance and Risk Mitigation
Enhance Customer Experience
Increase Revenue Generation
Boost Employee Engagement

Partners and Customers

Trusted and Proven Results

7.7 Million saved in fines by improving risk and compliance
78% Reduction in quality monitoring cost
22% increase in NPS
28% Improved sales conversion rate

Testimonials

  • Tom Yang, Global Sales Director – Dynamic Customer Service
    Call Journey has really great technology because of two things: one is because they are really after the outcome, solving challenges that organizations need to overcome and providing qualitative solutions out of voice data to improve customer journey; second is because they have a very flexible platform. Many organizations have consistent needs and wants parsing through voice data and Call Journey technology is flexible enough to adapt to those changes
    Tom Yang, Global Sales Director – Dynamic Customer Service
    Microsoft
  • Chandra Stevens, Global Director for Emerging Solutions for Data and AI
    Organizations are now able to pull out important information with voice analytics, find out what the most compelling questions typically are, go into customer insights to create a segment based on that data and then do proactive outreach to customers for a more personalized experience.
    Chandra Stevens, Global Director for Emerging Solutions for Data and AI
    Microsoft
  • Ian Moses, Head of Regional Operations
    Since we’ve implemented Call Journey’s Conversation Analytics technology, it has already helped us securely gain rich insights about our customer interactions. Through these insights, we can develop improved products and services to serve our customers better.
    Ian Moses, Head of Regional Operations
    Guild Insurance
  • Pierre Donaldson, CEO and Founder
    It’s no secret that great customer experience is a direct outcome of employee engagement, which is why we give importance to the agents’ well-being. With Call Journey’s advanced AI-based technology and our innovative gamification solution, we can help businesses initiate recognition, competition, and development for their agents in a fun and engaging way.
    Pierre Donaldson, CEO and Founder
    nGuvu
  • Rob Porter, Founder & Co-Director
    Call Journey is UC Architects vendor of choice when recommending and delivering cloud based AI driven voice conversation analytics solutions. It’s true power is unlocked when integrated to Microsoft platforms such as Dynamics365 and Power BI. It is a powerful enhancement to our “Power BI adapter for Genesys Cloud” offering, which further enriches the single pane of glass reporting capability of Power BI for organizations needing to make crucial business decisions based on a myriad of seemingly disparate data sources
    Rob Porter, Founder & Co-Director
    UC Architects
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