With an ultimate goal to enable organisations to achieve better business outcomes, contactSPACE, a leading provider of cloud contact centre software solutions, partners with Call Journey, provider of market-leading Conversation Analytics technology, to help businesses develop a deeper understanding of call outcomes.
contactSPACE’s new product offering features industry-leading functionality that enables organisations to have a grasp of what the customers really want, or where their agents could improve, with Call Journey’s AI-powered solution. It provides actionable business insights that aid in the decision-making process to improve CX, compliance, agent performance, and business operations; maximise conversation rates; and automate QA, to name a few.
“We are proud to partner with contactSPACE, which shares the same passion of delivering better outcomes to businesses across all industries,” said Call Journey CEO Paul Humphrey. “Adding Call Journey’s solution to the contactSPACE suite of solutions will help contactSPACE to continue to offer a contact centre solution that delivers better, more improved and efficient outcomes.”
Eugene Vustyan, contactSPACE COO said, “Through our partnership with Call Journey, we can provide more businesses with the technology they need to excel, from agent performance, ROI, compliance to CX.”
The partnership between Call Journey and contactSPACE also allows businesses to export the data they have collected into a visualisation platform of their choice or their own data warehouse for further analysis, enabling a more flexible and secure way of streamlining data discovery.
contactSPACE cloud contact centre software helps organisations consolidate their technology systems whilst improving their customer engagements using AI assisted, data-driven process improvement delivered through a comprehensive and reliable multi-channel platform.
Whether it’s improving Customer Experience (CX) delivery or improving outbound contact and conversions, contactSPACE removes the technical complexity, empowering teams to focus on their important business outcomes. To learn more about contactSPACE’s new product offering, visit https://www.contactspace.com/speech-analytics or www.contactspace.com.