Call Journey has really great technology because of two things: one is because they are really after the outcome, solving challenges that organizations need to overcome and providing qualitative solutions out of voice data to improve customer journey; second is because they have a very flexible platform. Many organizations have consistent needs and wants parsing through voice data and Call Journey technology is flexible enough to adapt to those changes

Organizations are now able to pull out important information with voice analytics, find out what the most compelling questions typically are, go into customer insights to create a segment based on that data and then do proactive outreach to customers for a more personalized experience.

Since we’ve implemented Call Journey’s Conversation Analytics technology, it has already helped us securely gain rich insights about our customer interactions. Through these insights, we can develop improved products and services to serve our customers better.

It’s no secret that great customer experience is a direct outcome of employee engagement, which is why we give importance to the agents’ well-being. With Call Journey’s advanced AI-based technology and our innovative gamification solution, we can help businesses initiate recognition, competition, and development for their agents in a fun and engaging way.

Call Journey is UC Architects vendor of choice when recommending and delivering cloud based AI driven voice conversation analytics solutions. It’s true power is unlocked when integrated to Microsoft platforms such as Dynamics365 and Power BI. It is a powerful enhancement to our “Power BI adapter for Genesys Cloud” offering, which further enriches the single pane of glass reporting capability of Power BI for organizations needing to make crucial business decisions based on a myriad of seemingly disparate data sources