COVID-19 Response: Email Templates
We have seen an influx of interests among customers and prospects, old and new, on the engagement feature and customer insights capability of our technology. Below are email templates you can use to help them get started with Conversation Analytics amid COVID-19 Pandemic
Customer Insights
Tap into LIVE customer insights during uncertain economic times
What this email does:
This email template is a response to the urgent need for businesses to have instant insight into what their customers are really saying amid the pandemic.
Download Outlook template
Download Word Template
Remote Workforce
Take a regular pulse of agent engagement with remote workforces
What this email does:
Showcase how Conversation Analytics can help businesses easily manage a remote workforce without sacrificing top-quality customer service.
Download Outlook template
Download Word Template
Your customers & prospects are asking about Voice Analytics, so Call Journey has made it easier than ever to talk to them about it!
The Tool Kit
Winning new logos and retaining your customers is easy with conversation analytics
I want to start selling! Now what?
The partnership between Genesys & Call Journey is set to revolutionize the way businesses
gather and assess insights from voice data. We’ve made it easy for you to sell and we have
everything you’ll need to convert your leads. Here are your tools to win.
Prospect Email Templates
Use Case Tools
Media Library
Prospect Email Templates
Designed specifically for prospects that aren't with Genesys yet.
Introduction email
Is voice your omni-channel blindspot?
What this email does:
Introduces voice analytics and how it can transform contact center traffic into actionable insights.
Download Outlook template
Download Word Template
QA
Up QA coverage from 2 percent to 100
What this email does:
Highlights the use of speech analytics can increase QA and how that works with current systems.
Download Outlook template
Download Word Template
Sales Effectiveness
Your “Voice of the Customer” program
What this email does:
Explains how voice analytics can drive sales and revenue performance by providing insights to customer conversations.
Download Outlook template
Download Word Template
CX
Want 15 percent less customer churn?
What this email does:
Demonstrate how insights from conversation analytics can help pinpoint challenges and improve CX.
Download Outlook template
Download Word Template
Sales Tools by Use Case
Click on the issue your prospect needs solved and get the key info to send them
Sales Effectiveness
Risk Management
NPS
Quality Assurance (QA)
Customer Churn
Customer Experience
Quality Assurance (QA) & Risk Management
Customer Experience & NPS
Sales Effectiveness & Reduce Customer Churn
Media Library
Share more with your prospect
Videos
2-minute animation explainer video
5 min demo video
Brochures & eBooks
Here are some examples of how different industries are benefiting
from insights derived from voice data
Financial Services
Improved risk management and compliance processes, saving over $7.7m in fines
Telecommunications
Removed manual call review processes leading to 80% reduction in quality monitoring costs
Utilities
Spot verbal trends that lead to a sale, leading to a 25% increase in conversions
Consumer Goods
15% increase in NPS and significantly enhance insights over and above post-call surveys, verbatims, and market research
Manufacturing
Discover the drivers and trends behind longer call time, reducing average handle time by 80 seconds.
Travel
Improved sales offering and customer profiling by getting deeper insights into customer journey, leading to 20% increased customer satisfaction.
