Your customers & prospects are asking about Voice Analytics, so Call Journey has made it easier than ever to talk to them about it!

The Tool Kit

Winning new logos and retaining your customers is easy with

conversation analytics

I want to start selling! Now what?

The partnership between Genesys & Call Journey is set to revolutionize the way businesses
gather and assess insights from voice data. We’ve made it easy for you to sell and we have
everything you’ll need to convert your leads. Here are your tools to win.

Prospect Email Templates

Use Case Tools

Media Library

Prospect Email Templates

Designed specifically for prospects that aren't with Genesys yet.

Introduction email

Is voice your omni-channel blindspot?
PREVIEW
What this email does:

Introduces voice analytics and how it can transform contact center traffic into actionable insights.

Download Outlook template
Download Word Template

QA

Up QA coverage from 2 percent to 100
PREVIEW
What this email does:

Highlights the use of speech analytics can increase QA and how that works with current systems.

Download Outlook template
Download Word Template

Sales Effectiveness

Your “Voice of the Customer” program
PREVIEW
What this email does:

Explains how voice analytics can drive sales and revenue performance by providing insights to customer conversations.

Download Outlook template
Download Word Template

CX

Want 15 percent less customer churn?
PREVIEW
What this email does:

Demonstrate how insights from conversation analytics can help pinpoint challenges and improve CX.

Download Outlook template
Download Word Template

Sales Tools by Use Case


Click on the issue your prospect needs solved and get the key info to send them

Sales Effectiveness

Risk Management

NPS

Quality Assurance (QA)

Customer Churn

Customer Experience

Quality Assurance (QA)​ & Risk Management

Reduce Average Handling Time

Case Study

Reduce Average Handle Time and improve first call resolution

Email Content

Improve QA coverage with automated conversation analytics

Use Case

Improve risk management and quality assurance coverage with the conversation analytics

Customer Experience & NPS

Use Case

Enhance Customer Experience and improve Net Promoter Score with Conversation Analytics

2 feedback

Thought Leadership Content

How to mine customer feedback?

Sales Effectiveness & Reduce Customer Churn

1 revenue

Case Study

Using Conversation Analytics to improve profit generation

Use Case

Improve Sales Performance

Use Case

Limit customer churn and improve conversion

4 Campaign Conversion Rate

Case Study

Improve campaign conversion rate and cost of acquisition

Media Library


Share more with your prospect

Videos

2-minute animation explainer video

5 min demo video

Brochures & eBooks

EBook-MockUp-5Ways-CallJourney

5 Ways Voice Data can Transform your Organisation

Despite the rise of omnichannel customer service, voice interactions continue to play a vital role in all businesses today. Read this eBook to see how insights from voice data can transform your organization beyond the contact center

Playbook: How to Transform Calls Into Useful Feedback in 3 Steps

This playbook gives you the power to unlock every conversation, and help organizations create value by integrating voice data into enterprise analytics.

Booklet: How To Navigate a Post-BEAR World

Financial Services and Insurance companies can reap the benefits of Conversation Analytics. This booklet is a great demonstration of that.

10 Use Cases for Conversation Analytics

Thought leadership piece

White Paper: Advanced Analytics

This short compendium will guide you through the basics of voice data adoption for your company.

White Paper: A Beginner's Guide to Conversation Analytics

This white paper will give you the insights into why conversation analytics is a technical answer to the voice of customer movement, and a need to go beyond dry statistics.

WordBench Dashboard Explained

Includes common Q&As, Use Cases, Business Benefits & more

qpcxcj

QPC & Call Journey Partnership

QPC and Call Journey partner up to transform contact centers with AI-powered Conversation Analytics

Genesys & Call Journey Partnership

Gather insights from voice-based resources without leaving the Genesys ecosystem

eMite & Call Journey

Supercharge voice discovery and data analysis

Guild

Guild Insurance & Call Journey

Guild Insurance takes business compliance and CX to the next level with Conversation Analytics

Call Journey Overview

Conversation Analytics for business

What is Call Journey EVS?

One page introduction

Call Journey Emotive Voice Streams (EVS) Features

Dive deeper into EVS

Here are some examples of how different industries are benefiting
from insights derived from voice data

Financial Services

Improved risk management and compliance processes, saving over $7.7m in fines

Telecommunications

Removed manual call review processes leading to 80% reduction in quality monitoring costs

Utilities

Spot verbal trends that lead to a sale, leading to a 25% increase in conversions

Consumer Goods

15% increase in NPS and significantly enhance insights over and above post-call surveys, verbatims, and market research

Manufacturing

Discover the drivers and trends behind longer call time, reducing average handle time by 80 seconds.

Travel

Improved sales offering and customer profiling by getting deeper insights into customer journey, leading to 20% increased customer satisfaction.

 

Any questions?​

Email us now: sales@calljourney.com