Your customers & prospects are asking about Voice Analytics, so Call Journey has made it easier than ever to talk to them about it!
The Tool Kit
Winning new logos and retaining your customers is easy with conversation analytics
I want to start selling! Now what?
The partnership between Genesys & Call Journey is set to revolutionize the way businesses
gather and assess insights from voice data. We’ve made it easy for you to sell and we have
everything you’ll need to convert your leads. Here are your tools to win.
Prospect Email Templates
Designed specifically for prospects that aren't with Genesys yet.
Sales Tools by Use Case
Click on the issue your prospect needs solved and get the key info to send them
Here are some examples of how different industries are benefiting
from insights derived from voice data
Improved risk management and compliance processes, saving over $7.7m in fines
Removed manual call review processes leading to 80% reduction in quality monitoring costs
Spot verbal trends that lead to a sale, leading to a 25% increase in conversions
15% increase in NPS and significantly enhance insights over and above post-call surveys, verbatims, and market research
Discover the drivers and trends behind longer call time, reducing average handle time by 80 seconds.
Improved sales offering and customer profiling by getting deeper insights into customer journey, leading to 20% increased customer satisfaction.