Our customers

Trusted by every Fortune 500 and public sector vertical

Our partners

Trusted Strategic Global Partnerships

Trusted and proven results

The amount of minutes processed via our VoiceAI ecosystem in the last 12 months

Saved in fines by improving risk and compliance process

Reduction in quality monitoring costs

Improved sales offering and customer profiling by getting deeper insights into customer journey

Boost in conversion by spotting verbal trends that lead to a sale

Increase in NPS and significantly enhance insights over and above post-call surveys, verbatims, and market research

...we listened...

Customer Insights

(placeholder for Paul)

Employee Insights

(placeholder for Paul)

Market Insights

(placeholder for Paul)

Risk Insights

(placeholder for Paul)

How it Works

We bridge the gap between audio sources and enterprise analytics

Testimonials

What our customers and partners are saying

  • Tom Yang, Global Sales Director – Dynamic Customer Service
    Call Journey has really great technology because of two things: one is because they are really after the outcome, solving challenges that organizations need to overcome and providing qualitative solutions out of voice data to improve customer journey; second is because they have a very flexible platform. Many organizations have consistent needs and wants parsing through voice data and Call Journey technology is flexible enough to adapt to those changes
  • Chandra Stevens, Global Director for Emerging Solutions for Data and AI
    Organizations are now able to pull out important information with voice analytics, find out what the most compelling questions typically are, go into customer insights to create a segment based on that data and then do proactive outreach to customers for a more personalized experience.
  • Ian Moses, Head of Regional Operations
    Since we’ve implemented Call Journey’s Conversation Analytics technology, it has already helped us securely gain rich insights about our customer interactions. Through these insights, we can develop improved products and services to serve our customers better.
  • Pierre Donaldson, CEO and Founder
    It’s no secret that great customer experience is a direct outcome of employee engagement, which is why we give importance to the agents’ well-being. With Call Journey’s advanced AI-based technology and our innovative gamification solution, we can help businesses initiate recognition, competition, and development for their agents in a fun and engaging way.
  • Rob Porter, Founder & Co-Director
    Call Journey is UC Architects vendor of choice when recommending and delivering cloud based AI driven voice conversation analytics solutions. It’s true power is unlocked when integrated to Microsoft platforms such as Dynamics365 and Power BI. It is a powerful enhancement to our “Power BI adapter for Genesys Cloud” offering, which further enriches the single pane of glass reporting capability of Power BI for organizations needing to make crucial business decisions based on a myriad of seemingly disparate data sources

Learn why 86% of our Proof of Concepts end in success!

Discover the potential ROI from your Call Journey investment.

 

Call Journey ROI Calculator

Let's start a conversation