Market-leader in Conversation Analytics Call Journey announces further U.S. expansion

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September 14, 2020
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Market-leader in Conversation Analytics Call Journey announces further U.S. expansion

Call Journey, a global leader in the A.I. Conversation Analytics space, has seen a huge expansion of its customer adoption and is now expanding its U.S presence further with the engagement of Mr. Simon Chen.

Chen, who was born in Melbourne, and who now resides in Colorado, joins Call Journey as a Strategic Advisor. He will work with Call Journey on its North America expansion strategy and with key global partners such as Microsoft, Genesys and SAS. Along with Call Journey’s North American business Vice President Brett Marsh, Chen will help grow our North American customer base and bring to bear his extensive Channels and Alliances experience to the business.

Chen was excited with the opportunity to work with Call Journey. He said, “I’ve had significant experience and exposure to both the U.S market and SaaS industry and I was amazed by how quickly Call Journey has built a fantastic business here in the US. The structure and platform that they have laid for growth are quite sophisticated. With Artificial Intelligence allowing organizations to do things quicker, faster, and smarter and with the current huge global demand for significantly enhanced insights into customers and employees, I’m really excited to work with Call journey to accelerate their expansion to maximize the ability to address these crucial customer demands.”

Chen saw some key foundational elements of Call Journey which drove his interest:

  • Key strategic partnership with tech giants Genesys and SAS
  • Notable customer and partner logos under its belt in all Fortune 500 categories
  • A new partnership with Microsoft focused on Strategic Growth areas with Microsoft
  • Years of experience and deep domain expertise in Conversation Analytics
  • Well-advanced AI Ecosystem with its top-of-class Conversation Intelligence solution – VoiceAI
  • Significant year on year growth
  • Huge demand for customer and employee insights

“We’ve achieved a number of significant milestones this year alone and our partners realize the potential Call Journey has to help even more organizations unlock powerful insights from their customer conversation,” said Paul Humphrey, Call Journey CEO. “We’re proud to have Simon join us to help us further build and expand our presence in North America and indeed our other key geographies. Voice data remains an untapped rich source of customer and employee insights and with Simon’s further guidance, we are looking to position ourselves to accelerate the ability to help more organizations across different industry verticals solve their biggest challenges and make more-informed decisions that directly affect the bottom line – all with Conversation Intelligence.”

Chen has extensive experience in technology ventures across the U.S., Europe, and Asia. For 30 years, he has managed large complex teams, recruited and hired hundreds of people, and has helped build companies from zero to $25 million in three years.

Based in Colorado, Chen will help accelerate Call Journey’s already high-velocity growth in North America. He will also play a broad strategic role around the company’s growth aspirations as it continues to expand and accelerate strategic partnerships.

Merryl Cepe
Merryl Cepe
Merryl is currently the PR and Content Marketing Specialist at Call Journey. She's a couch potato and loves to sleep, eat and watch sloppy Kdramas. She loves each of her 6 dogs equally, if only they would take baths regularly.

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