Call Journey Overview: Turning Conversations into Understanding
Augmenting Voice-based Data for your Business
DRIVE YOUR BUSINESS WITH BETTER INSIGHTSYour business is made up of thousands of conversations. Each of them contains insights ready to power your business growth. You can discover these insights with Call Journey.
VOICE OF THE CUSTOMER NOW WITH VOICE
Are you taking advantage of call data?
Every conversation is an invaluable collection of data, which contains a wealth of insights about your customers and staff.
Call Journey uses Artificial Intelligence to develop a smart, cloud-based Conversation Analytics engine, VoiceAI that understands long conversations between multiple speakers. We use it to help businesses fully use the potential of contact center conversations.
Our focus is on how our technology can improve your business, and positively affect the bottom line.
Call Journey works with you every step of the way to ensure successful deployment of our solution, maximizing the use of your existing data sources and delivering insights relevant to your business.
ACCURATE AND SCALABLE
Call Journey’s VoiceAI engine transcribes every conversation and measures every word and emotion so that you can finally understand the drivers behind areas like Net Promoter Score, successful campaigns or best agent’s results.
In the end, it’s not about data, but knowledge. Call Journey’s VoiceAI turns data into actionable, relevant insights that can be digested by any platform and help a smooth transition from discovery to implementation.
SMART INTEGRATIONS, EASY DEPLOYMENT
We kept our solution light and flexible so that the deployment is fast and painless. Call Journey is a global Genesys partner. Our engine plugs into your existing ecosystem with minimum disruption and maximum security. Flexible integration is our strong suit. Use our analytics dashboard or plug VoiceAI into a business intelligence platform you work with; the choice is yours.
It is much more cost-effective to retain an existing customer than to acquire a new one. We can help you protect and grow your customer base.
SECURITY AND COMPLIANCE
Listening to conversations is a smart way to protect your business. We make following regulations, fraud prevention, and broad script adherence easy and complement existing processes.
Call Journey delivers data that directly affects your bottom line with decreased customer attrition, better workforce training and engagement, fast campaign tracking, ongoing feedback process, and revenue growth.
WHO WE ARE
We are an Australian-born, high-tech company. Collectively, we have been helping businesses for decades to improve sales and customer experience. In our team and eco-system, we have tapped into some of the brightest speech experts on the planet which allowed us to build one of the best speech platforms available.