WordBench

Befriend your phone conversation data

WordBench helps businesses understand client conversations.

  • Phone call analysis
  • Customer and Agent Emotion
  • Reasons for Call
  • Trending Topics and Keywords
  • Net Promoter Score

WordBench is a custom dashboard visualising the information discovered by Call Journey VoiceAI.

It turns complex customer, agent and call data into intuitive, actionable charts.

Learn more about WordBench

Some of the questions WordBench answered for our clients:

  • Do clients leave the call happier or more annoyed?
  • Why are customers calling?
  • How is my new marketing campaign going?
  • How are my agents performing?
  • Is our business compliant?

Use Cases:

  • Monitor Agent Performance
  • Track Customer Emotion
  • Minimize Churn
  • Automate Quality Assurance
  • Streamline Customer Experience Surveys
  • Combine Call Information with Other Data Sources
  • Improve Compliance
  • Predict Net Promoter Score

Business Benefits:

  • Digitalization of Call Data
  • Complete Customer Journeys
  • Improved Personalization Avenues
  • Faster Marketing ROI Visibility
  • Lower Call Volume
  • Higher Customer Satisfaction / NPS
  • Lower Call Centre Agent Churn
  • Process Improvement
Analyzing calls to design a better customer journey is a benefit to both the company and the customer.

Shep Hyken, Customer Service Expert, keynote speaker and New York Times best-selling author

Features:

  • Secure and Compliant
  • PCI Data Scrubbing
  • Data Sovreignity
  • High Transcription Accuracy
  • Australian Language Model
  • Intuitive Data Visualization
WordBench helped us discover the reasons behind the calls and eliminate or mitigate the need for the customers to call in the first place.

CCO, Australian Health Fund