Explore our comprehensive and user-friendly videos, guides and manuals and learn the latest industry trends, how-to's and best practices from Call Journey's experts

evs faq

EVS FAQs

This FAQ will let answer your basic questions about our market-leading Conversation Analytics solution - EVS

webinar

Webinar: Utilizing Advanced Analytics to Improve Business Performance

Speaker: Brett Marsh, Call Journey VP for Sales in North America

Watch this webinar to learn how your business can easily automate call analysis, dramatically improve customer experience, risk management and sales performance with Conversation Analytics.

guide to transcription accuracy

A Guide to Transcription Accuracy

With 80% - 85% transcription accuracy, it is no wonder why Call Journey is a leading Conversation Analytics provider and a global speech Analytics partner of Genesys and SAS. Read this guide to learn more!

mq1

Webinar: How to unlock insights from every call to improve business performance & reduce risk

Speaker: Paul Humphrey, Call Journey CEO

Discover how you can transform your Contact Center traffic into rich insights that will improve your compliance, conduct risk management and overall organisation process with this webinar.

















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