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Our new “Business-as-(UN)Usual”: Call Journey to showcase AI-powered Conversation Analytics solution at Virtual G-Summit ANZ

Call Journey proudly announces its participation at the Genesys’ Virtual G-Summit ANZ 2020 to help more organisations significantly improve business performance in the new business-as-(un)usual.

Call Journey, thought-leader in data, AI and analytics space, is proud to announce its participation as the prime Gold Sponsor at the upcoming Genesys’ Virtual G-Summit ANZ 2020, happening on July 21-22, 2020.

Hosted by Genesys, the global leader in omnichannel customer experience and contact center solutions, G-Summit provides participants with insights and practical knowledge to empower employees, strengthen customer relationships and keep businesses moving forward.

As one of the primary sponsors of the Virtual G-Summit ANZ, Call Journey’s CEO, Paul Humphrey will lead one of the sessions entitled, “Utilising Advanced AI to Drive Significantly Heightened Business Performance in the New Business-as-(UN)Usual”. In his breakout, Humphrey is set to discuss how Conversation Analytics is fast becoming one of most essential solutions among organisations because of its capability to harness crucial employee and customer/citizens insights.

“Year after year, G-Summit has been a great venue for us to mingle with like-minded individuals and share new ways and strategies to improve customer experience. Albeit virtual this year, we look forward to another great event where we can showcase our technology and learn from industry experts,” Humphrey said.

Call Journey is Genesys’ global conversation analytics partner. Together, Genesys and Call Journey provides a secure and efficient solution to gather insights from voice-based resources. Call Journey’s Conversation Analytics technology, Emotive Voice Streams (EVS™), is one of the most flexible solutions in the market, available via cloud or on-premise. It transcribes large volumes of audio recordings stored by Genesys into text and feeds information straight into the platform chosen by the user, offering a secure way of streamlining data discovery.

Humphrey said, “We have seen an increase of adoption for our solution in both the private and public sector. Especially during these trying times, organisations turn to us so they can mine insights and get better understanding of their employees and customers’ journeys.”

About Genesys

Genesys powers more than 25 billion of the world’s customer experiences every year. And top-industry analysts agree that Genesys is the only leader in both cloud and on-premises customer experience solutions. Great customer experience drives excellent business outcomes. More than 11,000 companies in over 100 countries trust Genesys. That’s how we became the industry’s #1 customer experience platform. Helping companies deliver seamless omnichannel customer journeys and build lasting relationships is what we do. From marketing to sales, to service—make every moment count. For more information, visit www.genesys.com.


Merryl Cepe
Merryl Cepe
Merryl is currently the PR and Content Marketing Specialist at Call Journey. She's a couch potato and loves to sleep, eat and watch sloppy Kdramas. She loves each of her 6 dogs equally, if only they would take baths regularly.

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