EVS (Emotive Voice Streams)
We have some knowledge to share
While omnichannel customer service has seen a major rise in popularity, it’s no secret that voice communications continue to play a crucial role in all businesses today. Voice is our most natural interface, but at the same time, it’s the hardest one to quantify. Take the contact center as an example: with metrics like NPS, contact centers are experts at measuring the data around calls. The problem is, the actual content of the conversation is largely ignored in favor of post-call surveys -- which often isn’t enough to understand the depth of what’s really being said.
Up until now, that is. Our high-powered conversation analytics platform, EVS -- or Emotive Voice Streams -- equips businesses with the tools they need to unlock every single conversation and learn exactly what their customers and staff are saying.
How does EVS work?
EVS converts large volumes of audio from your voice conversations into searchable text. This data can then be sorted by emotion, sentiment, compliance and more. As a result, EVS allows you to monitor and analyse 100% of your voice conversations rather than a small sample, track agent compliance and performance and measure customer satisfaction -- all at the click of a button.
EVS transforms calls into structured data and delivers results straight into your system.