We have some knowledge to share
It’s no secret that voice communications remain the number one method used by customers to interact with organizations. Voice is our most natural interface, but at the same time, it is the hardest from which to capture insights. Take the contact center as an example: contact centers are experts at measuring the data around calls, yet rely on post-call surveys to measure the quality of the call - the actual content of the conversation is largely ignored. Post-call surveys cannot capture or understand the depth of what is really being said.
VoiceAI changes all that. Our high-powered conversation analytics platform equips businesses with the tools they need to unlock every single conversation and learn exactly what their customers and employees are saying.
How does VoiceAI work?
Our VoiceAI Ecosystem converts large volumes of audio from your voice conversations into searchable text. This data can then be sorted by emotion, sentiment, compliance, and more. As a result, VoiceAI allows you to monitor and analyze 100% of your voice conversations rather than a small sample, track agent compliance and performance, and measure customer satisfaction -- all at the click of a button.
VoiceAI transforms calls into structured data and delivers results straight into your system.