1. Assess current IDR systems with respect to the new requirements. Identify gaps in your organisation’ s capacity to meet the enforceable standards outlined in the new RG 271 legislation including;
2. Schedule a conversation with us to discuss how analytically-driven Internal Dispute Resolution can address your requirements >>
Call Journey has a tech solution that captures complaints across every channel, predicts the outcome and severity of new complaints, and provides detailed reporting on systemic issues.
In the wake of the compliance deadline for RG271, organisations are having to examine whether their current IDR process are sufficient to manage the financial, reputational and prosecutorial risks for senior executives. Some of the expectations from regulators include:
Updated timeframes as outlined below:
Call Journey’s advanced AI-powered Conversation Analytics solution, VoiceAI, provides an Augmented Human in the Loop solution. This means it utilises both the technological efficiencies and outputs of AI and the unique insights and subtlety of human intelligence to generate the most accurate models underpinning dispute resolution.Call Journey’s software uses this HITL machine learning to analyse conversations and includes a sophisticated and programmable rules engine, speech and acoustic analysis. Combined with SAS’ complementary IDR analytics this makes it quicker and easier for an organisation to adapt to the upcoming legislative changes, and subsequent new requirements over time, than constructing a solution from scratch.