Customer Experience

We’ve said it before, but we’ll say it again: customers are one of the most important elements of your business.

Through our technology, you can create a new world of customer satisfaction and propel sales, marketing and of course, customer relations.

Contact Center

Customers are great at letting contact centers know what they’re doing right and wrong – it’s just that businesses don’t have the tools to listen.

Using Call Journey’s conversation analytics engine you can now truly understand what your customers and staff are saying, meaning and feeling when interacting over the phone.

Sales Performance

Maximizing sales in your business takes understanding. For example, do you know what your customers are buying and why? Do you know which channel is most successful for driving sales?

Pinpoint the drivers that make your business perform at its best with Call Journey.

Marketing

When it comes to building a bulletproof marketing strategy tailored to your audience, there’s only so far that post-call surveys and market research will take you.

Connect to customers like never before by unlocking the power of Voice Data

Risk and Compliance

The reality is that adherence to compliance can make or break your business.

100% call coverage means complete transparency, removed bias, uniform rating and a clear view of the entire traffic of conversations – the ultimate safeguard for your business.

People and Culture

It’s no secret that great customer experience is a direct outcome of employee engagement.

Work with agents for better outcome. Turn conversations into understanding with Call Journey.