What’s the true cost of doing nothing?
The reality is that adherence to compliance can make or break your business. With compliance rules constantly evolving to protect consumer rights, it’s vital for organizations to stay up-to-date. At the cost of doing nothing, businesses put themselves at risk of severe fines, legal action and damaged reputations.
At the same time, it’s just not feasible for compliance teams to manually listen to every conversation taking place in a business. Currently, less than 2% of calls handled by agents are assessed for quality and compliance. It takes a massive number of resources and human power to deliver a fraction of subjective ratings from a handful of conversations.
Compliance and quality assurance can be daunting, but it doesn’t have to be. EVS’s engine can process up to 140,000 minutes of phone calls per day. 100% call coverage means complete transparency, removed bias, uniform rating and a clear view of the entire traffic of conversations – the ultimate safeguard for your business.
100% coverage across your business
The beauty of EVS is that it scores every single callmade in your business to identify risk. Our industry-leading technology analyzes conversations to protect privacy, monitor compliance policies and review for explicit or abusive language. The result? Managers can identify specific factors that may contribute to negative calls and address them before they become a bigger issue.
Listening to conversations is a smart way to protect your business. We make following regulations, fraud prevention and broad script adherence easy and complement existing processes.