The Tool Kit

Winning new logos and retaining your customers is easy with


conversation analytics

I want to start selling! Now what?

The partnership between Genesys & Call Journey is set to revolutionize the way businesses
gather and assess insights from voice data. We’ve made it easy for you to sell and we have>
everything you’ll need to convert your leads. Here are your tools to win
.

Prospect Email Templates

Designed specifically for prospects that aren't with Genesys yet.

Introduction email

Is voice your omni-channel blindspot?
PREVIEW
What this email does:

Introduces voice analytics and how it can transform contact center traffic into actionable insights.

Download Outlook template
Download Word Template

QA

Up QA coverage from 2 percent to 100
PREVIEW
What this email does:

Highlights the use of speech analytics can increase QA and how that works with current systems.

Download Outlook template
Download Word Template

Sales Effectiveness

Your “Voice of the Customer” program
PREVIEW
What this email does:

Explains how voice analytics can drive sales and revenue performance by providing insights to customer conversations.

Download Outlook template
Download Word Template

CX

Want 15 percent less customer churn?
PREVIEW
What this email does:

Demonstrate how insights from conversation analytics can help pinpoint challenges and improve CX.

Download Outlook template
Download Word Template

Sales Tools by Use Case


Click on the issue your prospect needs solved and get the key info to send them

Media Library


Share more with your prospect

Videos

Here are some examples of how different industries are benefiting
from insights derived from voice data