Call Journey, the leading pioneer in Conversation Analytics, recently attended the virtual G-Summit ANZ 2020, the largest Customer Experience event in ANZ by Genesys. Spearheading one of the sessions in this jam-packed two-day event was Call Journey CEO Paul Humphrey. In his talk entitled, “Utilising Artificial Intelligence to Drive Significantly Heightened Business Performance in the New Business (UN)-Usual”, he discussed how organisations are fast-adopting AI/NLP-based conversation analytics to improve performance across the business enterprise.
Call Journey was a proud primary sponsor at the virtual G-Summit ANZ 2020, which is a part of a global series of events hosted by Genesys, the global leader in omnichannel customer experience and contact center solutions. G-Summit brings together Australia and New Zealand’s top visionaries, partners and leaders in technology to discuss emerging trends and new ways to provide a more personalised customer experience including moving to the cloud and adopting AI. Call Journey is a global Genesys conversation analytics partner and one of the most flexible AI/NLS-powered solution in the market, being available both via cloud or on-premise.