Utilising Advanced Conversation Analytics for Conduct Risk Management

Tuesday, 12 November 2019

11:00 AM - 11:30 AM AEDT



Paul Humphrey
Call Journey

The challenges and expectations for banks, insurance, wealth management, financial planning, superannuation, and other financial services companies are more evident now than ever before, with the increased public, regulatory, government and media scrutiny. Regulators are even more rigid for these organisations to improve their compliance and risk mitigation processes.

It is vital for them to stay up-to-date on the latest developments and have a solid grasp on their agents’ compliance standards. Unfortunately, it’s simply not feasible for a business’ compliance team to manually listen to every single conversation taking place to measure compliance across the board. At the cost of doing nothing, businesses put themselves at significant risk of hefty fines, expensive legal action, and a damaged reputation.

In this webinar, Call Journey CEO, Paul Humphrey will guide you on how Conversation Analytics can help your business improve compliance and risk management, reducing the risk of fines, legal action and loss of business by ensuring high-quality compliance standards at all times, even when you’re not actively monitoring calls yourself.