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Call Journey CEO Paul Humphrey personally attended #XPR19, meeting friends, old and new and broadening the company’s network in order to help more businesses in North America utilise the power of voice data.
Conversation Analytics is a serious business, especially considering how it can improve business process and performance. Pictured above, our VP for Sales in North America, Brett Marsh, discussed how Call Journey’s AI-powered solution, the Emotive Voice Steams (EVS), can help increase ROI, enhance CX, strengthen compliance and risk mitigation, and automate QA.
This year’s customer event of the year, Xperience 19, successfully concluded at the Gaylord Resorts and Convention Center in Denver, Colorado. Organized by Genesys, the global leader in omnichannel customer experience and contact center solutions, Xperience 19 gathered together over 2,000 customer experience and IT professionals under one roof to learn about emerging technologies, network, and explore the future of customer experience.
One of the proud sponsors of this event was Call Journey, the leading pioneer in Conversation Analytics technology. Through its advanced AI-based Conversation Analytics engine, the Emotive Voice Streams (EVS™), Call Journey was able to showcase how its solution, combined with Genesys Customer Experience Platform, can help businesses improve revenue, automate Quality Assurance and transform Customer Experience.