Call Journey CI and Genesys Partnership

LET'S MEET UP!

13-15 May 2024 | Denver
Gaylord Rockies Resort & Convention Center

Join us in Denver at the highly-anticipated Genesys Xperience 2024, featuring jam-packed activities and exploring customer, employee and operational intelligence that help transform and empower your businesses. 

Booth #GS15

Fill in your details below to enter the draw!*

*Winner will be notified via email

What should you look forward to:

We’re Gold sponsors. Join us as we discuss how Conversation Intelligence is changing the landscape and solving contact center challenges. 

Booth #GS15: 

Stop by anytime. We’d be happy to show you a demo.

Breakout Session

Don’t miss our engaging chat featuring insights from Call Journey CI and McKinsey & Company. Learn strategies for taking a proactive rather than a reactive approach, leveraging automation for customer storytelling. 

Charlton Boardroom: 

We’re hosting exclusive meetings and lively chats with our partners. Don’t hesitate to approach us should you wish to schedule an exclusive meeting with us.

McKinsey’s Trailblazing Insights: Charting the Course for Customer Care in 2024 and beyond

Delve into McKinsey’s projections for 2024 and beyond with Call Journey, exploring shifts in customer expectations and behaviors. Discover strategies for taking a proactive rather than a reactive approach, leveraging automation for customer storytelling. Learn from real-world examples and industry innovations to future-proof your organization’s customer care. Whether a seasoned professional or a forward-thinking leader, gain actionable insights to drive excellence in customer care beyond 2024.

Breakout Session

Day 3
Date: Wednesday, May 15
Time: 3:30 PM – 4:30 PM
Length: 60 minutes
Meeting Room: Cottonwood 6/7

About the Speakers

Paul Humphrey

CEO
Call Journey CI

  • 30+ years experience in ICT, Media & Professional Services
  • Serial growth leader
  • Deep expertise in conversation analytics market
  • Named by Industry Wired as Top 10 Most Influential CEOs Rising to the Top in 2021

Eric Buesing

Partner
McKinsey & Company

  • 30+ years experience in ICT, Media & Professional Services
  • Serial growth leader
  • Deep expertise in conversation analytics market
  • Named by Industry Wired as Top 10 Most Influential CEOs Rising to the Top in 2021

Exclusive Partner Meet Up

May 13 – 15, 2024
8:00 AM – 7:00 PM
Charlton Boardroom
1st floor, Convention Center

We’re hosting exclusive meetings with our partners and discussing all things conversation intelligence.

  • Learn about emerging opportunities using Conversation Intelligence
    • Customer Intelligence
    • Operational Intelligence
    • Employee (agent) Intelligence
  • Re-imagine customer journeys and digital interactions
  • See how conversation intelligence is changing businesses
  • Unlock how data augmentation optimizes CX/EX performance