Turn your conversations
into business transformation

Customer Impact Storytelling that uncovers your customers’ needs, quantifies business outcomes, and delivers actionable recommendations.

Discover what’s frustrating your customers and resolve what matters most.

BOOK A DEMO

Turn your conversations
into business transformation

Customer Impact Storytelling that uncovers your customers’ needs, quantifies business outcomes, and delivers actionable recommendations.

Discover what’s frustrating your customers and resolve what matters most.

BOOK A DEMO

Continuous Answers for Continuous Improvement

For truly customer-obsessed companies, Customer Intelligence (CI) is your greatest asset.

Call Journey is a highly secure analytical platform taking customer conversation excavation to new levels. It starts by digging deep, uncovering hidden data, and ends with nuggets of gold empowering your decision-makers.

With omnichannel capabilities and a mission to make life easier for customer care leaders, we harness the power of NLP, deep machine learning, and generative AI to create a deeply layered understanding of the customer experience. Essentially, we power the feedback loops that power your business.

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Customer Intelligence AI – Setting New Standards

Unleash the Power of AI: Elevate Customer Insights

When it comes to conversation analytics, not all companies are created equal.Experience the difference with our cutting-edge Al technology, delivering unparalleled accuracy and detailed insights into customer interactions.

Employee Excellence: Boost Productivity, Elevate Experience, Delight Customers

By automating workflows and empowering employees, we enhance productivity, leading to a happier workforce and, ultimately, satisfied customers.
Reduce churn with insights for training and upskilling.
 

Security and Compliance: Safeguard Your Business and Customer Data

We prioritize the security and compliance of your business and customer data. Our robust tech ensures adherence to industry regulations, such as GDPR and PCI-DSS, providing a safe and trustworthy environment for sensitive information.
With our advanced security measures and proactive monitoring, you can have peace of mind.
 

Personalize the Customer Experience: Tailored Insights for Unparalleled Engagement

We believe in the power of customer satisfaction. Our advanced technology goes beyond surface-level data, providing personalized insights and recommendations based on individual customer interactions.

Data Democratization: Empower Your Entire Organization with Insights

Break free from data silos and empower your entire organization with the power of data democratization.
Our platform enables seamless data sharing, allowing teams across departments to make informed decisions and drive impactful outcomes.

360-Degree Insights: A Comprehensive View of Your Business

Our advanced analytics platform goes beyond surface-level data, delving deep into customer interactions to uncover hidden patterns and trends. With our comprehensive insights, you can make informed decisions, identify areas for improvement, and drive meaningful change across your organization.
 

The Power of CI

Elevate Customer Experience

State-of-the-art artificial intelligence goes beyond basic analytics, offering deeper insights and predictive capabilities.

 

Security and Compliance

IVR, PCI, and PII Redaction

Robust data security measures protect sensitive customer information and adherence to your specific compliance regulations.
 
 

Customer Service Excellence

Agent-Focussed Features

Enhance agent satisfaction through personalized coaching, recognition, and reduce repetitive tasks, leading to better training and attrition outcomes.
 

Predictive Business Solutions

Proactively Address Challenges

Anticipate and solve challenges before they arise. Predict future trends, identify potential issues, and improve business planning.

 

 

Data Beyond Contact Center

Break Down Data Silos

Discover how harnessing an expansive data landscape can drive innovation, enhance customer experiences, and redefine strategies for sustainable growth.

 

Identify Customer Trends & Patterns

360-Degree View

Insights extracted from conversations enable informed strategies for product development, marketing, and customer service improvements.

 

 

AI Tech Easily Works Within Your Environment

Empower Your Enterprise with Conversation Intelligence AI

Make every conversation count.

Imagine the future with information from customer conversations shared with CX leaders, marketing, sales, product development, operations, and other teams.
 
Shape strategies, refine offerings, and align business goals.
 
The future is now. Let’s make it happen together!
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ASR transcription accuracy

Increase in NPS

Up to 350% ROI

Deploy and drive change fast

Actionable Insights

Businesses can uncover valuable information by analyzing conversations in-depth, such as customer preferences, pain points, and buying behaviors. These insights enable you to make data-driven decisions, optimize processes, and enhance customer experiences.

Performance Improvement

By identifying areas of improvement, such as agent training needs or operational inefficiencies, companies can take targeted actions to boost productivity, streamline workflows, and optimize customer interactions. It’s now easier to achieve your KPIs.

Enterprise-Wide Impact

There’s a ripple effect throughout the entire organization. We go beyond the contact center, allowing insights across different departments and functions.

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Works Across Any Industry

Join a prestigious list of partners and customers who have experienced remarkable results with our Conversation Intelligence solutions.

From Fortune 500 companies to midsize companies, our technology has driven customer success across various industries.

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Reviews

"Organizations are now able to pull out important information with voice analytics, find out what the most compelling questions typically are, go into customer insights to create a segment based on that data and then do proactive outreach to customers for a more personalized experience.”
Chandra Stevens
Chandra StevensGlobal Director for Emerging Solutions for Data and AI - Microsoft
"The value is apparent, right? We can quickly use the tool to find the areas of concern or challenge areas within our customer case operation. Where before it was a hit or miss. Call Journey tell us that straight away. Call Journey has really revolutionized our QA program, made it more data driven, and at minimal cost."
Egar Jones
Egar JonesDirector of Training, Quality Assurance, and Workforce Management - BD
"Call Journey has really great technology because of two things: one is because they are really after the outcome and providing qualitative solutions out of voice data to improve customer journey; secondly is because they have a very flexible platform. Many organizations have consistent needs wants parsing through voice data and Call Journey technology is flexible enough to adapt to these changes."
Tom Yang
Tom YangGlobal Sales Director-Dynamic Customer Service - Microsoft
"Natural Language Processing is a discipline in and of itself, and Call Journey makes it easy to understand and adopt. They have completely understood our agency mission, programs and services, and have assisted in building the models needed to deliver the best possible outcomes."
Sunila Levi
Sunila LeviCIO - Integral Care

Our Customers

Increase

0%
Net Promoter Score
(NPS)

Savings

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Further Incremental
Cost Savings

Improvement

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Revenue Improvement from Service Interactions

  • Elevate brand reputation
  • Harness actionable insights
  • Create memorable experiences
  • Streamline operations
  • Drive efficiency and productivity through automation
  • Agent performance optimization
  • Turn service interactions into revenue-generating opportunities, deliver personalized, upsell, and cross-sell offers
  • Maximizing value of customer interactions

Our Happy Customers

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Our Amazing Partners

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FLORIDA, UNITED STATES

3710 Park Central Boulevard, Pompano Beach, FL 33064

CALIFORNIA, UNITED STATES

4695 MacArthur Court, 11th Floor, Newport Beach, California, 92660

SYDNEY, AUSTRALIA

1A -1B Queen Street, Auburn. NSW 2144

MELBOURNE, AUSTRALIA

14 Dunmore Drive, Truganina, VIC 3029

LAGUNA, PHILIPPINES

Panorama Compound, Block 5&6, Premier International Park, Calamba Laguna

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© 2025 Voice AI Pty Ltd. All Rights Reserved.

Call Journey CI (Customer Intelligence) automates customer intelligence storytelling. We look beyond the status quo to uncover detailed organization and experience transformation opportunities typically hidden in vast customer communication data.

For customer-centric organizations, we take customer intelligence to new frontiers using cutting-edge, purpose-built AI to analyze everyday conversations and translate them into organizational context.

Our Solution

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  • US: +1 1888-201-0085
  • AU: +61 1800-8621-28

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