About Call Journey's AI-Powered CX Analytics
Discover how Call Journey transforms customer interactions into powerful insights
About Call Journey's AI-Powered CX Analytics
Discover how Call Journey transforms customer interactions into powerful insights
No more guesswork or heavy lifting
Customer analytics data woes? Let Call Journey CI automate the data collection, preparation and storytelling, so you can focus on what matters – happy customers.
No more guesswork or heavy lifting
Customer analytics data woes? Let Call Journey CI automate the data collection, preparation and storytelling, so you can focus on what matters – happy customers.
Objective Customer Insights for Improved Decision-Making
Conversation Intelligence Al helps answer your most pressing customer questions:
What drives our customers to make contact? Why are they dissatisfied? How can our customer service be improved?
Call Journey CI analyzes customer interactions and enriches them with powerful data science models to produce a deeper understanding of your business, customers, and workforce.
Silo-busting customer insights the whole enterprise can use
You can finally democratize customer intelligence to other areas of the business.
By transforming customer insights into actionable wisdom and protecting customer privacy with PII/PCI redaction, we empower you to make confident decisions and fuel exponential growth.
Harness the power of customer interactions for strategic decision-making across departments.
Elevate your Voice-of-the-Customer practice with AI
Surveys and traditional speech analytics no longer cut it in heavily data-driven environments.
AI-enriched intelligence from customer interactions gives you an objective quantitative and qualitative view of the customer voice. This includes invaluable insights into customer sentiment, preferences, and intentions.
Embrace the future of data-driven success and propel your enterprise forward like never before.
Spending 80% of your time capturing and interpreting the Voice of the Customer?
Spend less time in the weeds of analysis, and more time achieving your customer goals.
Automated customer intelligence allows you to focus on what truly matters – enhancing customer interactions and optimizing outcomes.
Leverage automated insights to identify trends, uncover opportunities, and fine-tune your strategies effortlessly.
Continuous Answers for Continuous Improvement
For truly customer-obsessed companies, Customer Intelligence (CI) is your greatest asset.
Call Journey is a highly secure analytical platform taking customer conversation excavation to new levels. It starts by digging deep, uncovering hidden data, and ends with nuggets of gold empowering your decision-makers.
With omnichannel capabilities and a mission to make life easier for customer care leaders, we harness the power of NLP, deep machine learning, and generative AI to create a deeply layered understanding of the customer experience. Essentially, we power the feedback loops that power your business.
Customer Intelligence AI – Setting New Standards
Unleash the Power of AI: Elevate Customer Insights
When it comes to conversation analytics, not all companies are created equal.Experience the difference with our cutting-edge Al technology, delivering unparalleled accuracy and detailed insights into customer interactions.
Employee Excellence: Boost Productivity, Elevate Experience, Delight Customers
Security and Compliance: Safeguard Your Business and Customer Data
Personalize the Customer Experience: Tailored Insights for Unparalleled Engagement
Data Democratization: Empower Your Entire Organization with Insights
360-Degree Insights: A Comprehensive View of Your Business
The Power of CI
Elevate Customer Experience
State-of-the-art artificial intelligence goes beyond basic analytics, offering deeper insights and predictive capabilities.
Security and Compliance
IVR, PCI, and PII Redaction
Customer Service Excellence
Agent-Focussed Features
Predictive Business Solutions
Proactively Address Challenges
Anticipate and solve challenges before they arise. Predict future trends, identify potential issues, and improve business planning.
Data Beyond Contact Center
Break Down Data Silos
Discover how harnessing an expansive data landscape can drive innovation, enhance customer experiences, and redefine strategies for sustainable growth.
Identify Customer Trends & Patterns
360-Degree View
Insights extracted from conversations enable informed strategies for product development, marketing, and customer service improvements.
AI Tech Easily Works Within Your Environment
Empower Your Enterprise with Conversation Intelligence AI
Make every conversation count.
ASR transcription accuracy
Increase in NPS
Up to 350% ROI
Deploy and drive change fast
Actionable Insights
Businesses can uncover valuable information by analyzing conversations in-depth, such as customer preferences, pain points, and buying behaviors. These insights enable you to make data-driven decisions, optimize processes, and enhance customer experiences.
Performance Improvement
By identifying areas of improvement, such as agent training needs or operational inefficiencies, companies can take targeted actions to boost productivity, streamline workflows, and optimize customer interactions. It’s now easier to achieve your KPIs.
Enterprise-Wide Impact
There’s a ripple effect throughout the entire organization. We go beyond the contact center, allowing insights across different departments and functions.
Works Across Any Industry
Join a prestigious list of partners and customers who have experienced remarkable results with our Conversation Intelligence solutions.
From Fortune 500 companies to midsize companies, our technology has driven customer success across various industries.
Reviews
Our Customers
Increase
(NPS)
Savings
Cost Savings
Improvement
Revenue Improvement from Service Interactions
- Elevate brand reputation
- Harness actionable insights
- Create memorable experiences
- Streamline operations
- Drive efficiency and productivity through automation
- Agent performance optimization
- Turn service interactions into revenue-generating opportunities, deliver personalized, upsell, and cross-sell offers
- Maximizing value of customer interactions
Our Happy Customers
Latest Resources
Proactive and Preventative CX Strategies
As a CX leader in a business with moderate-high maturity, you likely...
Read MoreHarnessing Advanced Analytics to Optimize the Voice of the Customer (VoC)
For CX leaders operating at a moderate-high maturity level, the importance of...
Read MoreElevating CX Efficiency: Leveraging AI, Machine Learning, and Automation for Advanced Initiatives
For CX leaders with moderate-high maturity, much of the foundational work has...
Read MoreOur Amazing Partners
