Automated Customer Intelligence Storytelling

Our AI-enabled continuous customer analytics solution identifies pain points and dissatisfaction trends, leading to a remarkable 32% reduction in customer dissatisfaction. Uncover valuable insights from customer interactions, enabling targeted improvements and enhanced customer satisfaction.

Powerful Algorithms

Taking your customer analytics beyond simple categorization and wordspotting, our purpose-built models help you index and explore customer service levels and customer friction points at scale.

Diagnostic & Predictive Analysis

Let our AI pinpoint the root cause of contact drivers, dissatisfaction and repeat contact, both at a per-interaction level and at scale. Take preventative, proactive action, rather than spending time in reactive mode.

GenAI-Powered Summaries

Let us do the heavy lifting for you and condense vast customer datapoints into summaries that are easy to digest and action.

Customer intelligence shouldn't come at the cost of trust

Call Journey CI is committed to improving data democratization within your organization, allowing you to reap the benefits of shared intelligence while maintaining your compliance obligations.

Comprehensive security controls allow you to access and share intelligence safely and securely.

Call Journey CI vigilantly maintains comprehensive security controls, compliant with leading security frameworks including SOC 2, HIPAA, GDPR, CCPA, RegTech and Australian Fintech.

Customer Intelligence AI – Setting New Standards

Unleash the Power of AI: Elevate Customer Insights

When it comes to conversation analytics, not all companies are created equal.Experience the difference with our cutting-edge Al technology, delivering unparalleled accuracy and detailed insights into customer interactions.

Employee Excellence: Boost Productivity, Elevate Experience, Delight Customers

By automating workflows and empowering employees, we enhance productivity, leading to a happier workforce and, ultimately, satisfied customers.
Reduce churn with insights for training and upskilling.

Security and Compliance: Safeguard Your Business and Customer Data

We prioritize the security and compliance of your business and customer data. Our robust tech ensures adherence to industry regulations, such as GDPR and PCI-DSS, providing a safe and trustworthy environment for sensitive information.
With our advanced security measures and proactive monitoring, you can have peace of mind.

Personalize the Customer Experience: Tailored Insights for Unparalleled Engagement

We believe in the power of customer satisfaction. Our advanced technology goes beyond surface-level data, providing personalized insights and recommendations based on individual customer interactions.

Data Democratization: Empower Your Entire Organization with Insights

Break free from data silos and empower your entire organization with the power of data democratization.
Our platform enables seamless data sharing, allowing teams across departments to make informed decisions and drive impactful outcomes.

360-Degree Insights: A Comprehensive View of Your Business

Our advanced analytics platform goes beyond surface-level data, delving deep into customer interactions to uncover hidden patterns and trends. With our comprehensive insights, you can make informed decisions, identify areas for improvement, and drive meaningful change across your organization.

Make 'Customer-Obsessed' a Reality

Meticulously monitor and dissect every facet of the customer journey

We examine the nuances of individual interactions and transform them into comprehensive, actionable insights that empower every department.

Best of all, we make sharing and taking action on those insights easy.

Seamlessly Connect Your Enterprise

Extend Insights Across the Organization

The treasure trove of data insights garnered from customer interactions has the potential to transcend departmental boundaries, revolutionizing the way your entire enterprise operates.

Customer Intelligence Made Searchable, Sortable and Shareable

AI that fixes business problems

AI  technology that accurately transcribes and organizes multilingual customer conversations, enabling easy search and sorting.

Analysis models uncover conversation trends and root causes of customer issues, for feedback loops.

Conversation insights are secure and shareable for all business units using PII redaction and BI reporting.


Silo-proof, Risk-proof Data Sharing​

AI with data compliance front and center​

To dismantle data silos and adhere to governance protocols, we employ PII Redaction to transcripts, ensuring secure insights sharing and safeguarding your customers’ data.


Our pre-built BI reports simplify closing feedback loops, and our open architecture empowers you to export data for flexible analysis and sharing. 


Your data remains accessible and unencumbered within our platform.



Automated CX Quality Assurance and Productivity Analysis

AI that fixes business problems

Frontline customer experience managers benefit from our automated call scoring using pre-made or customizable scorecards. 

We aggregate these results, simplifying feedback loop tracking and guiding leaders to focus on crucial areas.

Our productivity analysis goes beyond basic metrics, focusing on high-impact opportunities for productivity improvement that often go unnoticed. 

We explore uncharted territory and see where nobody else is looking.


Identify Customer Trends & Patterns

360-Degree View

Insights extracted from conversations enable informed strategies for product development, marketing, and customer service improvements.


  • A Powerful toolbox to extract actionable insights from customer interactions

    Unlocking the full potential of customer data, especially in today's multichannel landscape, requires a diverse toolbox of analytical resources.  Contact centers need versatile tools and techniques to effectively make sense of the wealth of information generated by customer interactions across various channels.

  • Get a 360-degree view - Adapt, optimize, and innovate

    Interactive dashboards with robust business intelligence capabilities are your central command center, connecting seamlessly with the entire enterprise to provide a comprehensive view of operations. These intelligent dashboards are more than just visual displays; they are powerful tools for data-driven decision-making.

  • Transform CX, EX, compliance, efficiency, ROI, and KPIs

    Customers feel the difference in heightened experiences, while employees thrive in a supportive and efficient work environment.  Compliance ensures trust and security. Operational efficiency optimizes resources. ROI delivers a tangible impact on the bottom line. KPIs become the compass for continual improvement.

  • Business transformation, with your Intelligent insights free to roam

    Your organization will thrive. Unparalleled customer satisfaction, a motivated workforce, regulatory compliance, streamlined operations, impressive returns, and measurable performance excellence

Conversation Analytics - Unlock every conversation with Call Journey CI

The best way to understand your customers is to really listen to what they are saying. Listening to all those conversations is now simple, secure and affordable.