May 6, 2021

Call Journey achieves SOC 2 Type 2 Compliance

Melbourne, VIC, April 2021 – Call Journey, a leading global-provider of Interaction Analytics, announced today that it has successfully completed Type 2 Service Organization Control (SOC) […]
May 31, 2021

Adapting to RG271

ASIC has recently updated their guidance and requirements around RG 271 Internal Dispute Resolution. In particular, the legislation expands upon: The definition of ‘complaints’ and ‘small […]
November 4, 2020

Market-leader in Conversation Analytics Call Journey announces further U.S. expansion

Call Journey, a global leader in the A.I. Conversation Analytics space, has seen a huge expansion of its customer adoption and is now expanding its U.S […]
September 14, 2020
Call Journey deploys latest updates in ASR in AU

Call Journey releases further updates to its market leading speech analytics solution – continues to lead the Australian market in Speech Analytics

The Australian-born company deploys the latest update to its Australian Language model ASR to drive a more personalized journey to Australian customers Call Journey further cements […]