September 23, 2019

ASIC selects Call Journey in a short list of selected vendors to present in Voice Analytics Symposium

Call Journey demonstrates how conversation analytics improves Australia’s financial services industry in ASIC’s Regtech Voice Analytics Symposium The Australian Securities and Investments Commission (ASIC) is Australia’s […]
September 5, 2019

A.I. meets H.I.: Driving Growth and Improving Customer Experience

Conversation Analytics deploys the latest in AI for businesses to have deeper understanding of customers and drive a more personalized journey, enabling growth and improving Customer […]
August 5, 2019

Beyond business-as-usual: improving CX through a more robust data security and privacy

With customer privacy and data security as its top priority, Call Journey, the market-leading Conversation Analytics provider, takes a further leading position on data security, setting […]
July 26, 2019

Call Journey and nGUVU to change business landscape with innovative gamification technology

nGUVU integrates Conversation Analytics with advanced gamification technology to drive employee engagement, intrinsic motivation, and performance nGUVU is the global leader in contact center employee engagement. […]