Blog & News

September 14, 2020
Call Journey deploys latest updates in ASR in AU

Call Journey releases further updates to its market leading speech analytics solution – continues to lead the Australian market in Speech Analytics

The Australian-born company deploys the latest update to its Australian Language model ASR to drive a more personalized journey to Australian customers Call Journey further cements […]
July 22, 2020

Significantly Driving Business Performance Through Advanced AI at Virtual G-Summit ANZ 2020

Call Journey, the leading pioneer in Conversation Analytics, recently attended the virtual G-Summit ANZ 2020, the largest Customer Experience event in ANZ by Genesys. Spearheading one […]
July 14, 2020

Our new “Business-as-(UN)Usual”: Call Journey to showcase AI-powered Conversation Analytics solution at Virtual G-Summit ANZ

Call Journey proudly announces its participation at the Genesys’ Virtual G-Summit ANZ 2020 to help more organisations significantly improve business performance in the new business-as-(un)usual. Call […]
March 26, 2020

Call Journey launches quick response amid global crisis, creates COVID-19 Search Framework to harness crucial customer and agent insights

As the impact of COVID-19 continues to evolve and work-from-home arrangements are being made, employees around the world are understandably finding it challenging to maintain productivity […]