Media Library
Discover our comprehensive suite of materials for you to explore and learn more about Call Journey and our market-leading Conversation Analytics solution
General Contents
Explore the general contents section to know more about Conversation Analytics
User Guides & Presentations
Watch user-friendly videos and read our comprehensive guides and manuals.
Intro to Call Journey Conversation Intelligence Technology
Get to know Call Journey CI better through this short video.
A Beginner's Guide to Conversation Intelligence
Download this eBook for a quick guide to Conversation Intelligence.
WordBench: Befriend your phone conversation data
Includes common Q&As, Use Cases, Business Benefits & more
10 Use Cases for Conversation Analytics
Learn 10 Use Cases on how Call Journey CI can help you transform your business.
Download this playbook that gives you the power to unlock every conversation.
Guide to Transcription Accuracy
Understand what you are measuring when assessing transcripts.
This case study explores how a leading US Bank utilized Call Journey to identify and capitalize on 7 different categories for business improvement.
This case study explains how Call Journey helped a credit union save $7.5 million, just over $4.6m of that in tangible and directly measurable cost/business benefits.
This case study explores how a leading Utility Company utilized Call Journey to identify and capitalize on 201 opportunities for business improvement
This case study explores how a leading BPO was able to renew business with its FS customer in under 9 months even after underperforming in a couple of key KPIs such as AHT and FCR.
Discover how Call Journey transforms customer interactions into powerful insights
Experience a low investment, high reward hybrid business-meets-contact-center solution. Reduce analysis time by 70% and increase revenue by 25%.
