Media Library

Discover our comprehensive suite of materials for you to explore and learn more about Call Journey and our market-leading Conversation Analytics solution

General Contents

Explore the general contents section to know more about Conversation Analytics

Use Cases

Discover how our solution can help your specific business needs

User Guides & Presentations

Watch user-friendly videos and read our comprehensive guides and manuals.

Videos

Learn the latest industry trends, how-to’s and best practices from experts

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Intro to Call Journey Conversation Intelligence Technology

Get to know Call Journey CI better through this short video.

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A Beginner's Guide to Conversation Intelligence

Download this eBook for a quick guide to Conversation Intelligence.

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WordBench: Befriend your phone conversation data

Includes common Q&As, Use Cases, Business Benefits & more

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10 Use Cases for Conversation Analytics

Learn 10 Use Cases on how Call Journey CI can help you transform your business.

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Download this playbook that gives you the power to unlock every conversation.

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Guide to Transcription Accuracy

Understand what you are measuring when assessing transcripts.

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Watch user-friendly videos and read our comprehensive guides and manuals.

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This case study explores how a leading US Bank utilized Call Journey to identify and capitalize on 7 different categories for business improvement.

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This case study explains how Call Journey helped a credit union save $7.5 million, just over $4.6m of that in tangible and directly measurable cost/business benefits.

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This case study explores how a leading US Utility Company utilized Call Journey  to identify and capitalize on 201 opportunities for business improvement, resulting in a staggering $15 million in potential savings.

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