WordBench User Guides
WordBench Management Guide
This document is intended for administrators of WordBench. Some experience in IT is beneficial in understanding the concepts discussed in this document. This document provides an overview of how to manage your customizable WordBench interface.
WordBench Quick Start Guide
Find out how to get started with WordBench quickly and efficiently with this start guide
WordBench Review and Analysis User Guide
Understand more about WordBench and how to navigate the dashboards, search for files, and analyze reports.
Customizing WordBench Application
This manual is intended for customers using WordBench applications in their speech analytics strategy who want a deeper understanding of how applications work. This manual covers the definition of a WordBench application, default application templates, the creation and customization of applications, and the calculation of application scores.
Video: How To Use WordBench: 1/4
Introducing WordBench
This is the first video in a series of 4 that will take you through everything you need to know about WordBench to start getting insights into your voice data.
Video: How To Use WordBench: 2/4
Adhoc Searches
This is the second video in a series of 4 that will take you through everything you need to know about WordBench to start getting insights into your voice data.
Video: How To Use WordBench: 3/4
All about Apps
This is the third video in a series of 4 that will take you through everything you need to know about WordBench to start getting insights into your voice data.
Video: How To Use WordBench: 4/4
How apps are created
This is the last video in a series of 4 that will take you through everything you need to know about WordBench to start getting insights into your voice data.
Genesys Cloud: Setting up a Call Journey WordBench Transcription and Conversation Analytics Integration
Prerequisites and Integration Manual for Genesys Cloud customers
Json Format Guide
This manual is written for developers looking to parse the output JSON from the WordBench product.
