Discover the power of Conversation Analytics by business value

Customer Experience

We’ve said it before, but we’ll say it again: customers are one of the most important elements of your business.

Through our technology, you can create a new world of customer satisfaction and propel sales, marketing and of course, customer relations.

Contact Center

Customers are great at letting contact centers know what they’re doing right and wrong – it’s just that businesses don’t have the tools to listen.

Using Call Journey’s conversation analytics engine you can now truly understand what your customers and staff are saying, meaning and feeling when interacting over the phone.

Sales Performance

Maximizing sales in your business takes understanding. For example, do you know what your customers are buying and why? Do you know which channel is most successful for driving sales?

Pinpoint the drivers that make your business perform at its best with Call Journey.

Marketing

When it comes to building a bulletproof marketing strategy tailored to your audience, there’s only so far that post-call surveys and market research will take you.

Connect to customers like never before by unlocking the power of Voice Data

Risk and Compliance

The reality is that adherence to compliance can make or break your business.

100% call coverage means complete transparency, removed bias, uniform rating and a clear view of the entire traffic of conversations – the ultimate safeguard for your business.

People and Culture

It’s no secret that great customer experience is a direct outcome of employee engagement.

Work with agents for better outcome. Turn conversations into understanding with Call Journey.

 

Unlock Call Journey’s potential by industry

 

Banking, Lenders & Credit Unions

Banks and Credit Unions understand that the landscape has changed and is now investing in innovative technologies like automated credit underwriting, digital onboarding, blockchain, and enhanced data analytics.

Increase member and employee insights

Insurance

Many insurers are becoming more comfortable with new technologies and changing from product-focused to customer-centric organizations.

Manage climate and macroeconomics risks.

Government

One of the 5 implications for the public sector dictates that governments should transform the way they use data in policymaking and management practice

Significantly increase citizens and constituents' insights

Healthcare

Patient Engagement Priorities include meeting increased patient expectations and empowering clinicians and staff to respond better to patient care needs.

Significantly enhance patient insights and tick off the list of patient engagement priorities with voice data.

Education

Data-driven education has proven through time to help bridge the achievement, retention and discipline gaps so students and faculty alike can enjoy a seamless learning experience.

Add Voice Data to the Public Sector data package to significantly increase students' and faculty insights.

Telecommunications

The telecommunications industry is currently undergoing a transformative phase – to acclimatize itself per new technological and cloud trends.

With Call Journey solution, telcos can be more attuned to the real voice of the customer and provide a more personalized service and better experiences.

Retail

With the advent of online shopping, shoppers are reinventing retail customer experience and how they interact with brands.

With Conversation Analytics, you can uncover trends, blocking negative experience and strengthening customer brand loyalty.

Local Council

Today’s global pandemic has proven the importance of having a system in place for government and public sector entities to better understand their constituents and what they’re going through. With Conversation Analytics, local councils get a more holistic view of their citizens to better promote their well-being and influence positive societal change.

Other Benefits of Adding Conversation Analytics by Industry