Other Benefits of Adding Conversation Analytics by Industry
Improved risk management and compliance processes, saving over $7.7m in fines
Removed manual call review processes leading to 80% reduction in quality monitoring costs
Spot verbal trends that lead to a sale, leading to a 25% increase in conversions
Discover the drivers and trends behind longer call time, reducing average handle time by 80 seconds
Improved sales offering and customer profiling by getting deeper insights into customer journey, leading to 20% increased customer satisfaction.
15% increase in NPS and significantly enhance insights over and above post-call surveys, verbatims, and market research