Customer intelligence doesn’t have to come at the cost of trust

Call Journey CI is committed to improving data democratization within your organization, allowing you to reap the benefits of shared intelligence while maintaining your compliance obligations.

Security Controls

Comprehensive security controls allow you to access and share intelligence safely and securely.

Call Journey CI vigilantly maintains comprehensive security controls, compliant with leading security frameworks including SOC 2, HIPAA, GDPR, CCPA, RegTech and Australian Fintech.


  • Encryption of data-at-rest and data-in-transit

    All data is encrypted in transit with TLS V1.2, and is encrypted at rest with 256-bit Advanced Encryption Standard (AES-256)

  • Secure access via SSO and MFA

    The Call Journey CI SaaS product supports SSO via the Azure Active Directory provider. MFA is supported via integration with your SSO provider All production systems require MFA authentication.

  • Strict policies and procedures as part of preventative and proactive security measures

    Change and configuration management Vulnerability management program Change and configuration management Incident response plan Monitoring and alerting of security events Employee and contractor training and access management

  • Hybrid PII/PCI Redaction

    Redaction of personal information from transcriptions and audio Deployable either on-premise or via cloud

Introducing our Advanced PII/PCI Redaction

Deployable either on-premise or cloud, Call Journey CI’s PII Redaction process protects your customers’ identities, helping you fulfil your security commitments while maintaining the trust of your customers.

Our in-built redaction services takes phone or email transcripts and redacts them before they move through to our data science processing platform. This includes:

  • Names
  • Email addresses
  • Birthdates and other significant dates e.g. travel, transactions
  • Significant numbers – credit cards, passwords, license, social security number, postal code
  • Nationality
  • Locations – mailing address, state, city, town, country
  • Money amount