Call Journey CI Unveils Cutting-Edge Voice of the Customer Intelligence,...Read More
The reality is that adherence to compliance can make or break your business. With compliance rules constantly evolving to protect consumer rights, it’s vital for organizations to stay up-to-date. At the cost of doing nothing, businesses put themselves at risk of severe fines, legal action and damaged reputations.
At the same time, it’s just not feasible for compliance teams to manually listen to every conversation taking place in a business. Currently, less than 2% of calls handled by agents are assessed for quality and compliance. It takes a massive number of resources and human power to deliver a fraction of subjective ratings from a handful of conversations.
Compliance and quality assurance can be daunting, but it doesn’t have to be. VoiceAI ecosystem can process up to 140,000 minutes of phone calls per day. 100% call coverage means complete transparency, removed bias, uniform rating and a clear view of the entire traffic of conversations – the ultimate safeguard for your business.
Accurately and automatically analyse customer conversation data
Automated conversation analytics is capable of accurately analysing vast data recordings, 150x real time for minimal cost to identify:
Misrepresentation & inappropriate sales techniques;
Inaccurate or inappropriate information about products; and
Compliance with regulations
Confirm the efficacy of compliance and staff training
Automatic tracking of sentiment, protocols, and terms or phrases
Catch breaches in near real-time
Analyze all conversations 150x faster, get near real-time breach alerts for actual and potential misconduct
Log and resolve the identified misconduct issues
Track the timely escalation and satisfactory resolution of problems
With the new compliance, regulations, it is becoming more difficult for businesses to consistently maintain compliance with the customer-facing teams. It is simply not possible to manually ensure regulatory compliance. Watch the video to bolster compliance.