Healthcare
The healthcare industry is evolving rapidly. With the over 60’s population set to double by 2050, technology is innovating rapidly to meet changing needs and overcome a shortage of healthcare workers. Meanwhile, healthcare models are becoming increasingly commercialized and decentralized, with big box stores and atypical organizations entering the market, physician groups gaining an upper hand, and patients expecting a higher level of customer service.
Healthcare organizations will need to elevate their patient care practices to be personalized and compliant, and AI-driven insights will be a vital tool to driving the bet medical, financial and reputational outcomes.
How patient experience can be improved with data insights
Patient experience leaders are expected to juggle a lot, yet often have limited resourcing. AI-driven insights can assist patient experience leaders in:
Tracking key themes and issues
Tracking contact hours and logistics
Predicting patient outcomes
Combining patient data
Building a unified patient profile
Maintaining a highly personalized, proactive, trust-based relationship with staff and patients.
Call Journey’s VoiceAI software can significantly enrich patient intelligence and overall medical and organizational outcomes through high-coverage, nuanced analysis of each and every interaction, from conversational triggers through to what the patient is truly thinking and feeling. The possibilities are powerful.
Actionable Outcomes
Enhance NPS
Predictive patient NPS → Enhanced patient insights
Improve Key Journey Experiences
Insights into triggers, events, sentiment → Improved key journey experiences in areas such as telehealth interactions
Understand Context
Enhanced understanding of patient and environmental context (e.g. COVID-19)→ Informed decision-making
Supercharge Customer Understanding
Unified patient profile → Improved and personalised patient approach
Assess & Predict Customer Sentiment
Deep, granular customer insights → Predictive patient experiences (e.g. predicting outcomes in the mental health sector)
Harness customer insights for product improvement
Informed product improvement recommendations → Better medical and financial outcomes.
Automate QA
Comprehensive conduct, culture and compliance management → Avoidance of legal, reputational and financial risk.
Real-time Employee Insights
Real-time tracking of employee
engagement → Improved employee wellbeing and retention
Ensure Patient Trust & Loyalty
Qualitative and quantitative measuring of patient trust in provider interactions → The opportunity to build strong, loyal, trusting relationships
Harness customer insights for product improvement
Informed product improvement recommendations → Better medical and financial outcomes.
Automate QA
Comprehensive conduct, culture and compliance management → Avoidance of legal, reputational and financial risk.
