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Webinar: Utilising Advanced Conversation Analytics for Conduct Risk Management
Bridging the gap between audio sources & enterprise analytics
A conversation is more than just words: it’s a human connection. Within every connection is a complex and invaluable set of data which, when unlocked, can unleash a wealth of insights about your customers and staff.
As leaders in the conversation analytics space, we’ve created a solution that makes unlocking this data possible. Whether you want to improve customer service, drive compliance, or maximize your sales and marketing efforts, our voice data solutions allow you to translate every single conversation into clarity and understanding.
The Call Journey EVS API integrates with multiple applications to make the transfer of data smooth and easy. We can capture call recordings and audio data from Unified Communications, Telecommunication, IP, Telephony / Fixed line. We can work with audio sources on-premise, cloud or hybrid.
This is where Natural Language Processing magic happens! Conversations are split into two channels and transcribed word by word, utterance by utterance. The vocal layer is analysed and information about emotion and sentiment is extracted.
Data delivered where you need it. We offer easy integration with E-Discovery, Business Intelligence and Analytics solutions. Stream your voice data output straight to your platform or to Call Journey's Wordbench.
EVS (Emotive Voice Streams)
Transform audio into data. The smartest call analytics API on the planet delivering Speech To Text, Sentiment and Emotion.
Visualize, analyse and organize voice data into actionable insights.