We help businesses solve their biggest challenges

Contact Centers

Create a new world of customer satisfaction by spotting important verbal trends between customers and agents.

Compliance & Risk Management

Mitigate risk before it has the chance to occur, identify code red moments and get greater visibility of process adherence.

Sales Performance

Maximize your sales potential and boost revenue generation efforts by accurately identifying which products and solutions are most wanted.

Customer Experience

Validate your NPS and customer satisfaction scores by monitoring every conversation to see what works and what doesn’t.

Marketing

Gain valuable insights into the customer lifecycle and connect with your customers like never before.

People & Culture

Drive employee engagement, tailor specialized training programs and get the right tools to lessen agent churn.

Bridging the gap between audio sources & enterprise analytics

A conversation is more than just words: it’s a human connection. Within every connection is a complex and invaluable set of data which, when unlocked, can unleash a wealth of insights about your customers and staff.

As leaders in the conversation analytics space, we’ve created a solution that makes unlocking this data possible. Whether you want to improve customer service, drive compliance, or maximize your sales and marketing efforts, our voice data solutions allow you to translate every single conversation into clarity and understanding.

CAPTURE AUDIO

The Call Journey EVS API integrates with multiple applications to make the transfer of data smooth and easy. We can capture call recordings and audio data from Unified Communications, Telecommunication, IP, Telephony / Fixed line. We can work with audio sources on-premise, cloud or hybrid.

CONVERT

This is where Natural Language Processing magic happens! Conversations are split into two channels and transcribed word by word, utterance by utterance. The vocal layer is analysed and information about emotion and sentiment is extracted.

ACTIONABLE INSIGHTS

Data delivered where you need it. We offer easy integration with E-Discovery, Business Intelligence and Analytics solutions. Stream your voice data output straight to your platform or to Call Journey's Wordbench.

Watch: Unlock insights from every business conversation.

Products

EVS (Emotive Voice Streams)

Transform audio into data. The smartest call analytics API on the planet delivering Speech To Text, Sentiment and Emotion.

WordBench

Visualize, analyse and organize voice data into actionable insights.

For specific PureCloud Premium client concerns and inquiries, message us!

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