Understanding VoC: Exploring Traditional Topic Analysis vs. AI-Powered Root Cause Analysis
Traditional topic analysis identifies common customer concerns but lacks context. AI-powered root cause analysis goes deeper, using machine learning to reveal why customers feel a certain way. With predictive insights and richer understanding, AI empowers businesses to proactively enhance customer satisfaction, driving smarter decisions and stronger customer loyalty.
Three Ways Conversation Analytics Improves First Call Resolution
Modern conversation analytics, a subset of Artificial Intelligence technology, uses Natural Language Understanding (NLU) and Natural Language Processing (NLP) to deliver continuous, consistent, and comprehensive actionable business insights across the enterprise.
Unlocking Efficiency and Customer Satisfaction: Your Superpower for Predictive First Call Resolution
In the dynamic customer service landscape, we often long to turn back time and make the right adjustments before an issue escalates. However, with the remarkable power of technology, we can now harness the lessons of hindsight to propel us forward in an entirely new direction.
ASIC selects Call Journey to present in Voice Analytics Symposium
Call Journey demonstrates how voice analytics improves Australia’s financial services industry in ASIC’s Regtech Voice Analytics Symposium
