Inspired by leading CX research by Forrester, Harvard Business Review, Aberdeen, Bain & Company, Deloitte, and McKinsey & Company, the Call Journey CX Maturity Check offers a free assessment of your CX management and measurement practices, and estimates its impact on your organization’s revenue, customer lifetime value (CLV), operational efficiency, and more.
Lite:
Est. time: 3-5 minutes
Calculates: CX Maturity; Revenue Impact
Deluxe:
Est. time: 3.5-5.5 minutes.
Calculates: CX Maturity; Revenue Impact; Churn Impact; CLV Impact; CSAT Impact; Marketing & Customer Service Cost Impact; Operational Efficiency Impact
Call Journey CI (Customer Intelligence) automates customer intelligence storytelling. We look beyond the status quo to uncover detailed organization and experience transformation opportunities typically hidden in vast customer communication data.
For customer-centric organizations, we take customer intelligence to new frontiers using cutting-edge, purpose-built AI to analyze everyday conversations and translate them into organizational context.
