We help you put the voice in Voice of the Customer
We’ve said it before, but we’ll say it again: customers are one of the most important elements of your business. That’s why EVS places a high premium on customer experience. Through our technology, you can create a new world of customer satisfaction and propel sales, marketing and of course, customer relations. EVS is about creating a synchronized harmony within your business, where you and your customers are the ultimate winners.
All conversations are, in fact, customer surveys happening in a natural environment. The problem is that most businesses don’t have the right tools to access this vital voice-based feedback, resorting to limited post-call surveys instead.For the first time, EVS helps you unlock information from every single call that takes place in your business. This information gives you a full scope of factors to consider, like where your customer service program is excelling and which areas need improvement. You can pinpoint the triggers that cause customer churn and identify all calls that have dissatisfied tone and sentiment – all at the click of a button.
Understand everything that’s being said in your organization
Data visibility is essential to understanding and improvement. Having the ability to monitor every conversation in your business and apply the same metrics to each call means transparent, consistent reporting. With EVS, you don’t need to wait months to conduct a customer satisfaction survey to learn how your customer experience is tracking. All of the information you need will be at your fingertips immediately.
Get a real understanding of your Net Promoter Score
Your NPS measures your company’s heartbeat – the higher the score, the healthier the company. The problem is that it delivers no actual insights into what the potential problems in your business may be. Without additional information, it’s impossible to learn what customers actually think. This is where EVS can help. Our technology puts the voice in Voice of the Customer programs and allows you to hear everything that’s being said across your organization. By unlocking voice data, you can pinpoint NPS drivers and make adjustments toconitunally improve your score.