June 18, 2019

#XPR19, the customer event of the year, concludes as a success

This year’s customer event of the year, Xperience 19, successfully concluded at the Gaylord Resorts and Convention Center in Denver, Colorado. Organized by Genesys, the global […]
June 12, 2019

CallCabinet Partners with Call Journey for Groundbreaking SaaS Contact Center Solution

BOCA RATON, FL (June 10, 2019) – CallCabinet, a leader in cloud-based call recording, quality assurance, and AI analytics has further elevated its carrier and enterprise […]
June 4, 2019

Call Journey at Xperience19

As Genesys’ global speech analytics partner, Call Journey, the leading pioneer in Conversation Analytics, is one of the proud sponsors in Xperience19! A signature event of […]
May 28, 2019

The cost of not listening – when good customers hit bad culture

Conversation Analytics to bolster compliance and remove risk in today’s volatile financial industry Government watchdog, the Australian Prudential Regulation Authority (APRA), just raised the stakes for […]