May 6, 2019

Avtex and Call Journey harness the power of voice data to enhance customer experience across North America

Customer experience is outranking products and services as the main point of differentiation for businesses. Avtex, a global leader in CX solutions, ties up with Call […]
April 29, 2019

QPC & Call Journey partner up to transform contact centers with AI-Powered Conversation Analytics

Call Journey, a pioneer of Conversation Analytics, has partnered up with QPC, a leading innovator of contact center solutions. QPC’s twenty-year experience of being at the […]
October 25, 2018

How to Implement Speech Analytics – Actionable Tips from Top Industry Experts

These tips on how to implement Speech Analytics will help you plan your onboarding better and utilize the new solution to its fullest. “How to implement […]
October 25, 2018

Talk ain’t cheap. How to effectively mine customer feedback in 2018.

Feedback is precious and is fast becoming a rare commodity. Customers are reluctant to answer surveys, yet the need for high-quality customer feedback is growing. Is […]