June 4, 2019

Call Journey at Xperience19

As Genesys’ global speech analytics partner, Call Journey, the leading pioneer in Conversation Analytics, is one of the proud sponsors in Xperience19! A signature event of […]
May 28, 2019

The cost of not listening – when good customers hit bad culture

Conversation Analytics to bolster compliance and remove risk in today’s volatile financial industry Government watchdog, the Australian Prudential Regulation Authority (APRA), just raised the stakes for […]
May 14, 2019

Guild Insurance takes business compliance and CX to the next level with Conversation Analytics

Guild Insurance, Australia’s leading provider of insurance for businesses and professionals, adopts Conversation Analytics technology to help identify problems and opportunities from each voice interaction with […]
May 9, 2019

Avtex ENGAGE 19, a success!

  This year’s Avtex Engage, the premier learning and networking event for Avtex customers and users, recently concluded as a success after three days of jam-packed […]