Blog & News

August 5, 2019

Beyond business-as-usual: improving CX through a more robust data security and privacy

With customer privacy and data security as its top priority, Call Journey, the market-leading Conversation Analytics provider, takes a further leading position on data security, setting […]
July 26, 2019
Call Journey and nGUVU Partnership

Call Journey and nGUVU to change business landscape with innovative gamification technology

nGUVU integrates Conversation Analytics with advanced gamification technology to drive employee engagement, intrinsic motivation, and performance nGUVU is the global leader in contact center employee engagement. […]
July 23, 2019
Call Journey at G-Summit Melbourne

Call Journey presents disruptive innovations in AI and analytics at the Genesys G-Summit Melbourne

Paul Humphrey, Call Journey CEO, showcases the power of voice data at one of Australia’s largest gathering of visionaries, partners and leaders in technology From back-to-back […]
June 24, 2019
Call Journey goes to Vegas for CCW

Call Journey heads to Vegas for the world’s largest customer contact event

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of […]