Putting Conversation Intelligence on Paper
Our Latest Blogs
Call Journey CI Unveils Cutting-Edge Voice of the Customer Intelligence, Revolutionizing Customer Insight Gathering
Call Journey CI Unveils Cutting-Edge Voice of the Customer Intelligence, Revolutionizing Customer Insight Gathering Announcement Pompano Beach, FL – November…
Advantages of Using AI to Understand Your True Voice of Customer
This year, AI and Natural Language Processing (NLP) are taking center stage as technology requirements for contact centers. The ability…
Three Ways Conversation Analytics Improves First Call Resolution
Modern conversation analytics, a subset of Artificial Intelligence technology, uses Natural Language Understanding (NLU) and Natural Language Processing (NLP) to…
Unlocking Efficiency and Customer Satisfaction: Your Superpower for Predictive First Call Resolution
In the dynamic customer service landscape, we often long to turn back time and make the right adjustments before an…
