Blog & News

April 29, 2019
Call Journey and QPC partnership

QPC & Call Journey partner up to transform contact centers with AI-Powered Conversation Analytics

Call Journey, a pioneer of Conversation Analytics, has partnered up with QPC, a leading innovator of contact center solutions. QPC’s twenty-year experience of being at the […]
October 25, 2018

How to Implement Speech Analytics – Actionable Tips from Top Industry Experts

These tips on how to implement Speech Analytics will help you plan your onboarding better and utilize the new solution to its fullest. “How to implement […]
October 25, 2018

Talk ain’t cheap. How to effectively mine customer feedback in 2018.

Feedback is precious and is fast becoming a rare commodity. Customers are reluctant to answer surveys, yet the need for high-quality customer feedback is growing. Is […]
October 20, 2018

AVDS & Call Journey Partner Up to Supercharge Business Performance Using Customer Insights

Houston, TX, July 26, 2018: AVDS (Automated Voice & Data Solutions), a leader in contact center communications solutions, announced today its partnership with Call Journey, a leading […]