May 28, 2019

The cost of not listening – when good customers hit bad culture

Conversation Analytics to bolster compliance and remove risk in today’s volatile financial industry Government watchdog, the Australian Prudential Regulation Authority (APRA), just raised the stakes for […]
May 14, 2019
Guild partners with Call Journey

Guild Insurance takes business compliance and CX to the next level with Conversation Analytics

Guild Insurance, Australia’s leading provider of insurance for businesses and professionals, adopts Conversation Analytics technology to help identify problems and opportunities from each voice interaction with […]
May 9, 2019

Avtex ENGAGE 19, a success!

  This year’s Avtex Engage, the premier learning and networking event for Avtex customers and users, recently concluded as a success after three days of jam-packed […]
May 6, 2019
Call Journey and Avtex

Avtex and Call Journey harness the power of voice data to enhance customer experience across North America

Customer experience is outranking products and services as the main point of differentiation for businesses. Avtex, a global leader in CX solutions, ties up with Call […]